Job Description
First Technology MPS is seeking a HP Printer & PC Field Technician to deliver onsite technical support, maintenance, and repair services across HP laptops, desktops, and printers. This role requires strong technical troubleshooting skills, a commitment to achieving firstÃÂâÃÂÃÂÃÂÃÂtime fixes, and the ability to provide professional, client-centric service.
Key Responsibilities
Field Service & Repairs
Attend service calls at client sites to perform in-warranty and out-of-warranty break/fix repairs.
Diagnose and repair faults on:
HP laptops and desktops
HP single-function and multi-function printers
Ensure high first-time fix rates through accurate fault identification and troubleshooting.
Hardware Diagnostics & Replacement
Identify and resolve hardware failures on PCs and printers.
Replace faulty components, including but not limited to:
PC Components
System boards
LCD screens
Keyboards
RAM
Batteries
Power supplies
Printer Components
Fusers
Pickup rollers
Scanner assemblies
Main gear drives
Formatters
DC controllers
ADF assemblies
Installation & Configuration
Install and commission HP printer devices.
Configure:
Wired and wireless network connectivity
Printer drivers on user devices
Scan-to-folder and scan-to-email functionality
Remote Support & Call Centre Assistance
Provide remote diagnostic support to call centre agents when required.
Assist call centre team with correct part identification before dispatch to reduce repeat visits.
Technical Documentation & Administration
Utilise service manuals and HP support portals to:
Identify correct part numbers
Follow removal and replacement procedures
Interpret error codes and follow recommended troubleshooting processes
Complete all administrative documentation timeously, including:
Job cards
Vehicle check sheets
Driver trip sheets
Any required service documentation
Customer Service
Maintain a professional and presentable image at all times while onsite.
Communicate clearly with clients regarding issues, solutions, and expected timelines.
Build strong customer relationships through reliable service delivery.
Minimum Requirements:
Experience
Minimum 5 years' experience as a field technician supporting:
HP printers
Laptops and desktops
Proven track record in onsite break/fix repairs.
Technical Skills
Strong fault-finding and troubleshooting ability.
Knowledge of:
PC hardware architecture
Printer mechanics and electronics
Networking fundamentals (IP configuration, connectivity)
Ability to interpret and follow technical service manual procedures.
Deadline:2nd April,2026