P
HR Practitioner at Phakisa Group
Phakisa Group
September 03, 2026
Full-time
On-site
Position Overview
The HR Practitioner is responsible for overseeing the full range of HR functions at the client site, with a focus on ensuring the smooth delivery of HR services, compliance with labour legislation, and effective workforce management. This senior role provides hands-on HR support, strategic guidance to management, and leadership to a team of HR Administrators. The HR Practitioner ensures operational excellence across HR processes, while acting as the key point of contact for escalated HR matters.
Key Responsibilities
Team Leadership & Supervision
Supervise and mentor a team of HR Administrators, ensuring high performance and adherence to deadlines
Oversee daily HR administration tasks and provide guidance on complex matters
Monitor workload distribution and support team development through coaching and training
HR Operations Oversight
Manage the full employee lifecycle, including recruitment support, onboarding, performance management, and offboarding
Ensure consistency and compliance across HR processes and documentation
Review and approve HR transactions processed by Administrators
Develop and implement process improvements to enhance operational efficiency
Compliance & Employment Relations
Ensure compliance with labour legislation, company policies, and client-specific requirements
Handle complex employee relations matters, including counselling.
Act as the liaison between client management and HR regarding compliance issues
Assist with audits, including preparation of required documentation
HR Reporting & Analytics
Prepare and analyse HR reports for management
Monitor HR metrics and recommend corrective actions as needed
Oversee data integrity in HRIS systems and employee files
Recruitment & Onboarding Support
Collaborate with client and recruitment teams on sourcing and selection
Oversee onboarding processes, ensuring smooth integration of new employees
Review employment contracts and ensure legal and procedural compliance
Training & Development Coordination
Identify training needs and coordinate learning initiatives
Monitor training completion and ensure records are up to date
Support employee development plans in alignment with business objectives
Offboarding & Exit Processes
Oversee termination processes, ensuring compliance with policies and legal requirements
Conduct or review exit interviews to gather insights on staff turnover
Ensure proper completion of final payments, documentation, and exit procedures
Employment Equity (EE)
Prepare accurate EE data for submissions in line with legislative deadlines
Compile and review EE Reports in collaboration with the client
Ensure compliance with relevant legislation, including the Employment Equity Act
Coordinate submission of EE Reports (EEA2, EEA4)
Maintain up-to-date records of employment equity targets, and related documentation
Support internal EE committee by providing necessary information and documentation
Monitor progress against EE goals and provide reports to management and relevant stakeholders
Skills Development
Prepare accurate Skills Development data for submissions in line with legislative deadlines
Compile and review Skills Development Plans in collaboration with the client
Ensure compliance with relevant legislation, including Skills Development Act
Coordinate submission of Workplace Skills Plans (WSP) and Annual Training Report (ATR)
Maintain up-to-date records of training interventions and related documentation
Support internal Skills Committees by providing necessary information and documentation
Monitor progress against WSP and provide reports to management and relevant stakeholders
FTE Management
Monitor, manage, and report on FTE allocations across all sites
Ensure accurate tracking of headcount, vacancies, and FTE utilisation
Collaborate with client management to align staffing levels with business fluctuations
Provide oversight on workforce planning
Review and validate FTE data submitted by payroll
Prepare consolidated FTE reports for internal management and client reviews
Support operations in managing temporary and fixed-term workforce components
Ensure FTE adjustments are reflected accurately in HRIS systems
Required Qualifications
Education & Experience
Bachelor's degree in Human Resources, Labour Relations, or related field
Minimum 5-7 years of progressive HR experience, including supervisory or team leadership experience
Experience in an HR consulting or client-facing environment preferred
Familiarity with South African labour legislation and HR best practices
Technical Skills
Proficiency in HRIS systems with ability to guide others
Advanced Microsoft Office Suite skills, especially Excel
Strong knowledge of HR reporting, analytics, and compliance requirements
Competence in document management, records retention, and data accuracy
Familiarity with workflow tools and digital collaboration platforms
Core Competencies
Leadership and coaching skills with the ability to manage and develop teams
Strong problem-solving, decision-making, and conflict resolution abilities
Excellent verbal and written communication skills
High attention to detail and accuracy in data management and documentation
Ability to handle sensitive matters with confidentiality and professionalism
Strong organisational and project management skills
Client service orientation with ability to build strong relationships at all levels
Adaptability and resilience in fast-paced environments
The HR Practitioner is responsible for overseeing the full range of HR functions at the client site, with a focus on ensuring the smooth delivery of HR services, compliance with labour legislation, and effective workforce management. This senior role provides hands-on HR support, strategic guidance to management, and leadership to a team of HR Administrators. The HR Practitioner ensures operational excellence across HR processes, while acting as the key point of contact for escalated HR matters.
Key Responsibilities
Team Leadership & Supervision
Supervise and mentor a team of HR Administrators, ensuring high performance and adherence to deadlines
Oversee daily HR administration tasks and provide guidance on complex matters
Monitor workload distribution and support team development through coaching and training
HR Operations Oversight
Manage the full employee lifecycle, including recruitment support, onboarding, performance management, and offboarding
Ensure consistency and compliance across HR processes and documentation
Review and approve HR transactions processed by Administrators
Develop and implement process improvements to enhance operational efficiency
Compliance & Employment Relations
Ensure compliance with labour legislation, company policies, and client-specific requirements
Handle complex employee relations matters, including counselling.
Act as the liaison between client management and HR regarding compliance issues
Assist with audits, including preparation of required documentation
HR Reporting & Analytics
Prepare and analyse HR reports for management
Monitor HR metrics and recommend corrective actions as needed
Oversee data integrity in HRIS systems and employee files
Recruitment & Onboarding Support
Collaborate with client and recruitment teams on sourcing and selection
Oversee onboarding processes, ensuring smooth integration of new employees
Review employment contracts and ensure legal and procedural compliance
Training & Development Coordination
Identify training needs and coordinate learning initiatives
Monitor training completion and ensure records are up to date
Support employee development plans in alignment with business objectives
Offboarding & Exit Processes
Oversee termination processes, ensuring compliance with policies and legal requirements
Conduct or review exit interviews to gather insights on staff turnover
Ensure proper completion of final payments, documentation, and exit procedures
Employment Equity (EE)
Prepare accurate EE data for submissions in line with legislative deadlines
Compile and review EE Reports in collaboration with the client
Ensure compliance with relevant legislation, including the Employment Equity Act
Coordinate submission of EE Reports (EEA2, EEA4)
Maintain up-to-date records of employment equity targets, and related documentation
Support internal EE committee by providing necessary information and documentation
Monitor progress against EE goals and provide reports to management and relevant stakeholders
Skills Development
Prepare accurate Skills Development data for submissions in line with legislative deadlines
Compile and review Skills Development Plans in collaboration with the client
Ensure compliance with relevant legislation, including Skills Development Act
Coordinate submission of Workplace Skills Plans (WSP) and Annual Training Report (ATR)
Maintain up-to-date records of training interventions and related documentation
Support internal Skills Committees by providing necessary information and documentation
Monitor progress against WSP and provide reports to management and relevant stakeholders
FTE Management
Monitor, manage, and report on FTE allocations across all sites
Ensure accurate tracking of headcount, vacancies, and FTE utilisation
Collaborate with client management to align staffing levels with business fluctuations
Provide oversight on workforce planning
Review and validate FTE data submitted by payroll
Prepare consolidated FTE reports for internal management and client reviews
Support operations in managing temporary and fixed-term workforce components
Ensure FTE adjustments are reflected accurately in HRIS systems
Required Qualifications
Education & Experience
Bachelor's degree in Human Resources, Labour Relations, or related field
Minimum 5-7 years of progressive HR experience, including supervisory or team leadership experience
Experience in an HR consulting or client-facing environment preferred
Familiarity with South African labour legislation and HR best practices
Technical Skills
Proficiency in HRIS systems with ability to guide others
Advanced Microsoft Office Suite skills, especially Excel
Strong knowledge of HR reporting, analytics, and compliance requirements
Competence in document management, records retention, and data accuracy
Familiarity with workflow tools and digital collaboration platforms
Core Competencies
Leadership and coaching skills with the ability to manage and develop teams
Strong problem-solving, decision-making, and conflict resolution abilities
Excellent verbal and written communication skills
High attention to detail and accuracy in data management and documentation
Ability to handle sensitive matters with confidentiality and professionalism
Strong organisational and project management skills
Client service orientation with ability to build strong relationships at all levels
Adaptability and resilience in fast-paced environments