Key Responsibilities
Recruitment, Onboarding & Exit Management
Coordinate recruitment processes including advertising, shortlisting, scheduling interviews, and reference checks.
Prepare offer letters, contracts, and ensure proper onboarding and induction for new hires.
Maintain up-to-date employee files and probation tracking.
Coordinate staff exits including clearance, exit interviews, and computation of final dues.
Employee Relations & Welfare
Support in implementation of employee engagement programs and welfare activities.
Handle staff queries and grievances in a timely, confidential, and professional manner.
Support the administration of the Club's welfare benefits, insurance, and leave management systems.
Maintain harmonious industrial relations and assist in union correspondence and CBA administration.
Performance Management
Support implementation and tracking of departmental KPIs and staff performance appraisals.
Maintain performance records and generate reports for management review.
Identify performance gaps and recommend training or coaching interventions.
HR Administration & Compliance
Ensure compliance with employment laws, statutory returns (NSSF, NHIF, PAYE, HELB), and internal policies.
Maintain accurate HR data including staff registers, leave records, and disciplinary files.
Prepare monthly HR reports, headcount updates, and analytics for management review.
Support policy implementation and adherence across departments.
Training & Development
Identify training needs and coordinate internal and external training sessions.
Maintain training calendars, attendance, and evaluation records.
Liaise with the HR Manager to ensure continuous professional development for all staff.
Disciplinary & Grievance Management
Provide administrative support during disciplinary hearings including documentation, communication, and record-keeping.
Monitor compliance with disciplinary procedures and outcomes.
Ensure proper filing of warnings, PIPs, and related correspondence.
HR Systems & Record Management
Update and maintain HR databases and personnel files (digital and physical).
Support automation and digitization of HR processes.
Ensure confidentiality and integrity of employee information.
Key Competencies
Communication skills with ability to prepare and present good oral and written reports
Good planning and coordination skills
Good negotiation skills
Good problem solving skills
Team player
High degree of integrity and confidentiality
Creative and innovative
Self-driven with a 'can-do' attitude
Ability to work under pressure with minimum supervision
Customer service skills
Good interpersonal skills
Ability to be resourceful and proactive
Ability to work weekends/holidays with flexible hours.
Academic & Professional Qualifications
Bachelor's degree in a Business related field
Proficiency in ICT with strong MS office and internet ability
Member of IHRM
Relevant Experience
At least 3 years relevant working experience
Previous Experience in managing a team