The position requires a proactive, people-oriented professional who can balance compliance, operational efficiency, and employee engagement within a fast-paced, labour-intensive environment.
Key Duties & Responsibilities
HR Operations & HRIS Management
Maintain accurate and up-to-date employee records (digital and physical).
Manage attendance, leave, and other HRIS records for all employees.
Support the implementation and maintenance of the HR Information System (HRIS).
Compile and submit monthly HR data and reports to headquarters.
Recruitment & Talent Acquisition
Support recruitment for shop-floor and management-level positions in coordination with HQ.
Conduct candidate shortlisting, interviews, and onboarding processes.
Ensure all hiring and onboarding procedures comply with company policy and labour regulations.
Manage induction and orientation programs for new employees.
Employee Relations & Industrial Relations
Serve as the first point of contact for staff grievances, disciplinary matters, and welfare issues.
Mediate and resolve workplace disputes in a fair and timely manner.
Advise line managers on HR policies, disciplinary procedures, and CBA matters (where applicable).
Promote a positive work culture through engagement and wellness initiatives.
Performance Management
Support performance planning, appraisals, and development reviews for staff.
Monitor employee performance and assist line managers in developing improvement plans.
Maintain appraisal records and track completion rates across departments.
Training & Development
Identify skill gaps and coordinate training, coaching, and learning initiatives.
Maintain a regional training calendar and update training records.
Evaluate training outcomes and report to the Senior HRO for continuous improvement.
Compliance & Policy Implementation
Ensure full compliance with labour laws, company policies, and audit requirements.
Enforce adherence to HR policies and procedures at branch level.
Keep management updated on legislative changes affecting HR practices.
Payroll & Benefits Administration
Verify attendance, overtime, and leave records for accurate payroll processing.
Liaise with Finance and HR Assistants to ensure timely payroll submissions.
Support administration of medical, NSSF, NHIF, and pension schemes.
Reporting & Analytics
Prepare weekly and monthly HR reports including headcount, turnover, and disciplinary cases.
Analyze HR data to identify trends and recommend action plans for improvement.
Qualifications & Experience
Bachelor's Degree in Human Resource Management, Business Administration, or related field.
Certified Human Resource Professional (CHRP) or Higher National Diploma in HRM.
At least 3 years' experience managing HR operations in a unionized or labour-intensive environment.
Working knowledge of Kenyan labour laws and HRMIS systems.
Active IHRM membership is mandatory.