Description
We are seeking a highly skilled and enthusiastic IT Support Officer to join our team, providing technical assistance and support to our employees and customers.
The successful candidate will have excellent problem-solving skills, a strong technical background, and exceptional communication skills.
Key Responsibilities
Provide technical support and troubleshooting for hardware, software, and network issues
Respond to IT requests and incidents in a timely and professional manner
Install, configure, and maintain computer systems, software, printers, and other IT equipment.
Monitor and resolve technical issues related to network connectivity, email, and internet access
Collaborate with other IT teams to ensure seamless integration of systems and services
Perform routine system updates, backups, and maintenance checks
Document and maintain accurate records of IT support activities and resolutions
Liaise with external vendors'/service providers when necessary
Recommend system improvements to enhance efficiency and security
Stay up-to-date with the latest technologies and trends in IT support and services.
Requirements
Bachelor's Degree in Computer Science, Information Technology and other related fields
2+ years of experience in IT support or a related field
Must reside in Abuja preferably around Utako
Strong technical knowledge of computer systems, software, and networks
Familiarity with IT support tools and remote troubleshooting
Excellent problem-solving and analytical skills
Effective communication skills and ability to support non-technical users
Ability to work in a fast-paced environment and prioritize tasks efficiently
Relevant certifications in IT support, such as CompTIA A+ or ITIL Foundation.