Role Summary
United Winners DT Sacco is seeking a competent and proactive ICT Officer to support and manage the organization's ICT infrastructure, systems, and digital banking platforms. The ideal candidate will play a key role in ensuring system reliability, security, and efficient user support across the SACCO.
Key Responsibilities.
ICT Infrastructure Management
Install, configure, and maintain computer hardware, software, systems, printers, and networks.
Monitor and maintain computer systems and network performance.
Ensure servers, network devices, and ICT equipment are functioning optimally.
User Support
Provide technical support to staff on hardware and software issues.
Respond to ICT service requests and troubleshoot system problems.
Train users on basic ICT systems and applications.
Network Administration
Manage LAN/WAN networks and internet connectivity.
Monitor network performance and security.
System Administration
Manage user accounts, access rights, and permissions.
Maintain core systems including Core Banking System, email platforms, IP telephony, and databases.
Data Security & Backup
Implement ICT security policies and procedures.
Ensure regular data backups and disaster recovery readiness.
Safeguard systems against viruses, malware, and cyber threats.
ICT Asset Management
Maintain an up-to-date inventory of ICT equipment.
Track usage, maintenance schedules, and asset replacements.
Documentation & Reporting
Document ICT committee minutes, system configurations, and incidents.
Prepare periodic ICT reports as required.
Vendor & System Management
Coordinate with ICT vendors and service providers to resolve issues.
Participate in system implementation, upgrades, and integrations.
Digital Banking Support
Support digital banking platforms (mobile banking, internet banking, integrations).
Monitor system uptime and promptly resolve customer-facing issues.
Required Qualifications and working experience:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 4 years relevant ICT experience, preferably in a financial institution or SACCO environment.
Strong knowledge of networking, systems administration, cybersecurity practices and Software development
Experience with Core Banking Systems and digital banking platforms is an added advantage.
Professional certification in ICT (MCSE or MSCD or DBA or MCITP)
Wide experience and a high level of competence in computerized information systems
Experience in working with Navision and BC 365 ERP system.
Skills and Competencies:
Strong communication and leadership skills
Ability to work independently and effectively under pressure and within tight deadlines
Extensive experience in hardware and software support and management
Unquestionable integrity and strong ethical standards
Ability to demonstrate strong ICT skills
Proactive and goal oriented.