Mission Description
To provide quality customer service and facilitate clearance of Clients cargo.
Handle the day-to- day operational relationship with the Client
Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
Request for missing documentation and more detailed instructions, if necessary, from the Client.
Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
Manage the file processing
Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
Receive and open operation files on a daily basis.
Share shipment status with Clients on a daily basis.
Mitigate on disputes on behalf of Clients, i.e. drafting KPA waiver letters on additional charges
Share loading, pre-alerts on a daily basis
Share TEU projection with the transport team every month
Update SPOT & way in real time.
Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.
Avail all files with disputes/issues to the immediate supervisor for action.
Once shipment is cleared process, draft invoice and forward file for billing
Alert/Inform Management
Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle
Profile
Diploma in Clearing and Forwarding
East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
Knowledge of Single Customs Territory
3 years of experience in Clearing & Forwarding or related field