Job Objectives
Analyze new user/solution requirements to develop solutions that align with requirements
Technical implementation of new business solution projects to time, cost, scope and quality
System integration requirements and solution analysis for new business initiatives.
Product backlog management, including documenting user stories and Functional requirements.
Provide technical support to merchants integrating the Payment gateway.
Managing the Ecommerce platforms, and Services including 3DS Server (Payment Gateway), EMVCo 3DS (Card authentication), Online marketplace platforms, and Verification (KYC) platforms.
Oversee the design, planning and implementation of Ecommerce related projects.
Duties and Responsibilities
Manage merchant integration of the Payment Gateway.
Renewal of Certificates for web facing services
Respond to external and internal support within agreed SLA terms
Provision of second level support for Ecommerce Applications
Provision of second level support for failed transaction root cause analysis
Interface with Developers to scope implementation
Documentation of Product Requirement Document and Functional Requirements
Testing and deployment of fixes, and product features
Documentation of system incidence and issue resolution
Testing of APIs with Postman.
Job Requirements
Education:
First Degree (s) in Engineering, Computer Science, or Applied Sciences.
Others:
Strong Analytical skill, Business Analysis and project Management skills would be an added advantage.
Experience:
Understanding of the key technical concepts in I.T, Electronic Payments and Digital Services.
Programming knowledge and experience is an added advantage
Minimum of 4 years' experience in Software development, System Integration or Application Support role.
Key Competency Requirements
Knowledge:
Requirement Analysis and documentation.
Payment Card concepts and techniques.
Strong Analytical skills
Certificates and Keys
Product Management
APIs, Web services (JSON, XML, Web hooks)
SQL
Postman
Skill/Competencies:
Strong interpersonal skills.
Problem solving skills.
Deductive reasoning abilities and keen eye for details.