Internal Sales Representative (JB6242) at Kontak Recruitment

Seeking a motivated and customer-focused Internal Sales Representative to drive sales growth, manage customer relationships, and provide exceptional service within a busy branch environment.
This role is suited to a sales-driven professional who enjoys engaging with customers, identifying opportunities to grow existing accounts, and generating new business. The successful candidate will be responsible for managing customer enquiries, preparing quotations, processing sales orders, and ensuring excellent customer service from initial enquiry through to delivery.
The ideal candidate will be organised, target-driven, and able to balance sales generation with accurate administration and relationship management.


Minimum Requirements:


Matric (Grade 12)
Sales or Marketing qualification advantageous
Minimum 3 years' experience in an internal sales or telesales environment
Proven track record of achieving sales targets
Strong customer service and relationship management skills
Excellent communication and negotiation skills
Computer literate with experience using CRM systems and Microsoft Office
Strong administrative and organisational skills
Ability to work under pressure in a fast-paced sales environment


Duties and Responsibilities:
Internal Sales & Business Development


Generate sales through proactive customer engagement and relationship building.
Identify opportunities to grow existing accounts while securing new business.
Promote products and services to customers within the assigned market sectors.
Achieve monthly sales and gross profit targets.


Customer Relationship Management


Build and maintain strong relationships with existing customers.
Respond to customer enquiries promptly and professionally.
Provide excellent customer service while identifying opportunities to increase sales.
Follow up on quotations, orders, deliveries, and customer queries.


Quotations & Sales Administration


Prepare accurate quotations and process customer orders.
Generate invoices and ensure all sales documentation is completed accurately.
Maintain organised customer records and update CRM information.
Ensure all paperwork and sales administration is completed timeously.


Planning & Reporting


Plan daily sales activities to maximise customer engagement and productivity.
Maintain accurate sales records and pipeline information.
Monitor progress against sales targets and provide regular updates where required.


What's in it for you?


Competitive basic salary with an attractive commission structure
Opportunity to grow within an established business
Supportive team environment with ongoing development opportunities
Hands-on role combining customer service, sales, and account management
Excellent earning potential for a motivated sales professional