Investment Operations Associate - Garissa at Inkomoko

ABOUT THE OPPORTUNITY & RESPONSIBILITIES


The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.


The following are some of the key responsibilities of an Investment Operations Associate are;

LOAN PROCESSING & CLIENT SERVICING (20%)


Verify the loan applications and documentation
Ensure compliance with the lending policies and regulations
Prepare loan files for review by the lending team
Respond & resolve customer inquiries,
Maintain a positive relationships with borrowers


DATA ENTRY & RECORD-KEEPING (45%)


Enter accurate data into loan management systems
Maintain loan records
Update borrower information
Organize and maintain loan documents
Ensure loan documents are filed correctly and can be accessed easily when needed
Maintain accurate and up-to-date records of loan applications, processing, and disbursement


REPORTING & COMPLIANCE (25%)


Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
Ensure compliance with lending policies, regulations, and procedures
Communicate any issues to the lending team.


PROCESS IMPROVEMENT & COORDINATION (10%)


Identify areas for process improvement and advise the team
Recommend changes to improve the efficiency and effectiveness of the lending process
Coordinate with other departments within the organization to ensure smooth functioning of the lending process


Requirements

Investment Operations Associate will be a trusted partner and basic qualifications Include:


A University degree in Finance or other related field
Must speak fluent English and Swahili
Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
Prior experience dealing with customers/debt in a lending environment
Prior experience in Loan management system software
Very strong attention to details and good follow through
Comfort with the civil court system, and previous experience in litigation preferred
Unrelenting perseverance, personal integrity, and critical thinking skills
At least 2 years of work experience in relevant or applicable field
Must be able to legally work in Kenya


COMPETENCY
We are looking for someone who;


Manages Diverse Relationships - Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
Takes initiatives to Deliver - Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
Fluent in Technology - Uses technology effectively to work efficiently and achieve desired outcomes.


Benefits

WHAT YOU'LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:


Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
Opportunity to work with a talented, passionate, and committed team of professionals across the region
Ability to make a significant social impact and contribute to economic growth
Competitive salary, and potential KPI-based bonus
Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.