Duties
Basic Function of Position
The Information Technology (IT) Administrator is a member of the Diplomatic Technology / Infrastructure team, and is primarily charged with maintaining the network, radio, and telephone infrastructures, ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 support through multiple channels, conducting system analysis and configuration management, and managing system infrastructure with a post-wide impact level. Participation in Diplomatic Technology (DT) initiatives and fulfilment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.
IT Infrastructure & Network Administration
Utilize system administrator privileges to provide Tier 1 and Tier 2 technical support for both on-premises, cloud-hosted applications, platforms, and server infrastructure.
Manage and resolve IT infrastructure issues, including network, voice and television/media cabling, provider circuits, wireless and cellular networks, satellite connectivity, radio networks, audio and visual systems, television/media distribution systems, and voice communication systems, ensuring all communication systems meet operational standards.
Install, maintain, and decommission IT wiring and infrastructure in USG facilities, vehicles, and USD-owned or leased residences, adhering to Department wiring standards.
Install and configure cabling systems, including conduit, junction boxes, and punch-down blocks for new installations, ensuring compliance with industry standards.
Updates and preventive maintenance on data and voice network switches; telephone PBX, voicemail, call routing and auto-attendant systems; radio repeaters and radio over IP systems; audio and visual; and television/media distribution systems.
Event & VIP IT Support:
Provide IT support for visiting VIPs/VVIPs, establishing communication technology and high-speed internet connectivity at designated hotels and event sites to support the operational needs of the VIP.
Lead on-site efforts, liaising with hotel or site IT teams, coordinating with local voice and data service providers, and collaborating with site security teams to arrange access and connectivity.
Provide audiovisual, multimedia, and videoconferencing support for internal events, including town halls, webinars, conferences, and awards ceremonies.
Design, maintain, upgrade, and support use of audio-visual-enabled, and virtual, conference rooms.
System Administration & Access Control Management:
System administration duties, including managing and maintaining network and enterprise applications, user accounts, device/system configurations, and permissions.
Leverage system administrator privileges and advanced tools to manage access to Department networks, cloud platforms, digital resources, and voice communication systems, including voicemail, call routing, and automated attendant systems.
Automate setup, management, and deployment tasks using scripting.
Apply approved software updates, monitor networks and IT facilities, and resolve performance issues to maintain operational efficiency and ensure compliance with regulatory and industry standards.
Routine maintenance tasks in DT processing spaces, including preventive maintenance, backups, facility checks, and supply inventories.
Support IT contingency planning and exercises including regularly testing and troubleshooting emergency communications devices and systems to ensure operational readiness in case of an emergency.
User Support & Service Desk Management
System administrator privileges to provide Tier 1 and Tier 2 technical support for both on-premises and cloud-hosted applications.
Provide ad hoc training on common IT issues, including remote technology usage and cybersecurity.
Training, Knowledge Management, & Cybersecurity
Apply standards in developing and documenting solutions that support customer productivity.
Assist Mission's Information System Security Officer (ISSO) for maintenance of unclassified networks.
Assist ISSO with training efforts to educate users on various information security best practices.
Project & Administrative Support
Manage or participate in projects.
Provide and manage budget estimates, progress updates, timelines, resources, and documentation for projects.
Prioritize and coordinate project management activities.
Assist other teams within Diplomatic Technology at all mission locations to enable use of technology as a strategic diplomatic instrument.
Asset management support to the Mission and Diplomatic Technology.
Issue loanable property (e.g. laptops, tablets, phones, etc.) to customers with approved equipment requests.
Provide general administrative support to the Mission and DT as required.
Designated authority as Occasional Money Holder/Purchase Card Holder.
Serve as the Contracting Officer's authorized representative.
Qualifications and Evaluations
Requirements:
All selected candidates must be able to obtain and hold a:
Public Trust security clearance.
All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.
Selected candidate must be able to begin working within a reasonable period of time 12 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Qualifications:
Requirements: FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY
Option 1
EXPERIENCE:
A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems.
EDUCATION:
Bachelor's degree in Telecommunications, Electrical Engineering (Light Current), Network Infrastructure Engineering, Information Technology, or Radio, Telephone, or Audio/Visual Engineering is required.
Option 2
EXPERIENCE:
A minimum of 5 years of experience in computer networking operations, network management or utilization of computer systems.
EDUCATION:
Completion of Secondary Education is required.
Deadline:1st July,2026