About the job
The IT Manager is responsible for driving business digitization and automation initiatives while providing advanced technical support across the organization's technology landscape.
The role serves as the bridge between ICT operations and digitalization, leveraging low-code platforms, reporting tools, and enterprise applications to improve business processes, eliminate manual work, and enhance operational visibility.
The IT Manager also acts as the primary technical escalation point for complex issues and provides technical guidance and support to the IT Analyst.
Key Responsibilities
Digitalization & Automation
Design, develop, and maintain Power Apps solutions to digitize business processes.
Develop and maintain Power Automate workflows to reduce manual effort and improve operational efficiency.
Support the implementation and enhancement of low-code business solutions across the organization.
Identify opportunities to automate repetitive activities and improve workflow efficiency.
Maintain automation documentation and solution inventories.
Support solution deployment, testing, and post-implementation stabilization activities.
Data & Reporting
Develop and maintain Power BI dashboards and operational reports.
Support business users with reporting and data visibility requirements.
Assist in improving data quality, reporting accuracy, and decision-making visibility.
Collaborate with business stakeholders to understand reporting requirements and translate them into technical solutions.
Enterprise Applications Support
Support business applications including D365, Microsoft 365, SENRI, and other enterprise platforms.
Coordinate with implementation partners and vendors to resolve application-related issues.
Support system enhancements, configuration changes, and application adoption initiatives.
Participate in testing and deployment activities for new technology solutions.
ICT Operations & Technical Support
Provide second-line technical support for escalated ICT issues.
Support administration of Microsoft 365 services and cloud-based applications.
Assist with infrastructure, connectivity, and cybersecurity-related activities where required.
Support technology deployments, upgrades, and operational improvement initiatives.
Project Delivery Support
Support the delivery of approved ICT projects and automation initiatives.
Coordinate user acceptance testing (UAT) activities.
Track implementation progress and escalate delivery risks where required.
Maintain project documentation and deployment records.
Technical Leadership
Serve as the technical escalation point for the IT Analyst.
Provide coaching and knowledge transfer to junior ICT team members.
Promote technology best practices and continuous improvement across the ICT function.
Qualifications
HND or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A minimum of Second Class Upper or Upper Credit.
Professional certifications in Microsoft Power Platform, Power BI, Microsoft 365, Azure Fundamentals, ITIL, or related disciplines are an added advantage.
4 - 7 years of experience in ICT operations, business applications, automation, reporting, or related technology functions.
Experience developing solutions using Microsoft Power Platform (Power Apps and Power Automate).
Experience supporting enterprise applications and cloud-based technology platforms.
Experience working with business users to improve operational processes through technology.
Strong analytical and problem-solving skills.
Ability to translate business requirements into practical technology solutions.
Strong communication and stakeholder engagement skills.
Ability to manage multiple initiatives simultaneously.
Strong attention to detail and documentation discipline.
Self-starter with a continuous improvement mindset.
Must have skills
Project Delivery Support
ICT Operations & Technical Support
Enterprise Applications Support
Data & Reporting
Digitalization & Automation