Responsibilities
Provide prompt IT support and troubleshooting services to all team members.
Troubleshoot, diagnose and resolve problems related to computer operating systems, hardware and software, mobile devices and other related equipment.
Install and modify computer hardware and software as directed by supervisor.
Record, track and document the help desk problem-solving process, including all successful actions taken through to the final resolution.
Communicate with all team members regarding IT system and network information, updates and other information.
Prioritize and schedule troubleshooting of problems to provide efficient support. Escalate problems when required to the appropriate support team members, technicians or outside vendors and consultants according to guidelines.
Test fixes before implementation to ensure problems have been adequately resolved.
Perform preventative maintenance on IT equipment, including checking and cleaning of Work-stations, printers and peripherals. Routinely monitor functioning of IT equipment and make necessary modifications to ensure equipment remains operational.
Analyze end user and company IT needs and make recommendations of modifications and Upgrades when needed.
Maintain IT inventory database.
Provide basic IT education and training to end users to ensure effective use of computer hardware and software. Translate technical information into understandable and actionable direction for end users.
Maintain knowledge of IT best practices and computer technology.
Perform all other duties as assigned.