ITSM Administrator at Salt South Africa

Our client is in need an ITSM Administrator who genuinely enjoys the puzzle of turning messy operational requirements into clean, scalable workflows. You'll own the ITSM platform end-to-end - configuring, automating, integrating, and reporting on it - while partnering with Service Desk, Infrastructure, and Change Management to make service delivery actually work the way it's supposed to


Key Requirements:


3+ years hands-on ITSM administration (ServiceNow, HaloITSM, or similar)
Strong ITIL v4 knowledge across Incident, Change, Problem, Request, and Asset Management
Experience building workflow automation, approvals, and business rules
Proven integration experience using REST APIs, OAuth2, and/or webhooks
Strong reporting and analytics skills - you turn data into decisions
Understanding of RBAC, security controls, and data governance
ITIL Foundation certification (or equivalent practical experience)
Bonus: ServiceNow CSA/CAD, scripting skills, CMDB experience, M365/Azure AD integration exposure