JHB - DC Life Training Consultant - 1DP Sandton at Discovery Limited

Areas of responsibility may include but not limited to:

Training Program Development:


Conduct needs analyses with business bi-annually
Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems and based on needs identified through analysis
Create engaging learning material and update these as needed, including generic-, systems- and product related content.
Design and develop online learning programs through Articulate 360 software
Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims).
Develop and update learning material including generic, compliance, systems and product


Training Delivery:


Conduct Business Unit Induction for new employees
Conduct periodic and regular learning sessions existing employees in line with business requirements
Provide coaching (live and upon request) and feedback to improve performance.
Evaluate training effectiveness and adjust delivery methods as needed.


Product and Process Training:


Ensure that employees understand insurance products, policies, and procedures.
Provide ongoing training to keep employees updated on industry trends and changes.


Skills Development:


Identify skill gaps and recommend targeted training solutions.
Foster continuous learning and professional development among employees.


Reporting and Administration


Ensure that iQS objectives are met monthly
Capture learning stats for division and for the purposes of WSP and ATR.
Perform required administrative tasks relevant to the role


Analyse


Meetings are documented and feedback report with learning suggestions is compiled and distributed to the leaders.
Training needs identified feed into the Annual Training plan for Discovery Life
Training requested is delivered to the required standard


Design

Conduct business unit Induction:


Design and develop learning programs
Consult on learning programs
Develop and update learning material including generic, systems and product information
Training classes captured on Aspire
Content is correctly documented
Launch content is incorporated into the Induction training material
Learner reaction forms are completed and discussed in 1:1 with leader
Monthly training report per learner is compiled and distributed to line managers
Allocate badges
Report to Compliance


Develop


Assessment development; develop both written and online assessments i.e. monthly incentive assessment and Induction


Conduct simulation calls for client facing areas:


Line manager reviews and approves all developed assessments
Testing of assessments reveals minimal ambiguity
Assessments test relevant content
Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
Allocate badges per criteria
Line manager reviews and approves all developed assessments
Testing of assessments reveals minimal ambiguity
Assessments test relevant content
Feedback from learners and stakeholders by completing learner reaction forms (for Induction)
Allocate badges per criteria


Facilitate learning sessions


Surveys and feedback indicate satisfactory training delivery
Feedback from learners and stakeholders by completing learner reaction forms
Adhoc surveys by line manager to evaluate training standards and performance
Report to Compliance when necessary


Capture learning stats for division and for the purposes of WSP and ATR


Standard templates are used (where relevant) and information is presented accurately and completely
All training registers are captured on Aspire.


Education and Experience

Essential:


Matric
Minimum of 4 years' experience working with the Discovery Life products


Advantageous:


Train the Trainer certification
ETDP Diploma
E-learning software development knowledge


Knowledge

Essential:


Advanced knowledge of the Discovery Life products
Ability to communicate with internal and external team members.
Strong communication skills, both written and verbal.


Advantageous:


Intermediate level proficiency in MS Office applications, Powerpoint.
E-learning software development Knowledge Advanced knowledge of Paradigm and SAM


Skills

Essential:


Presentation
Facilitation
Communication
Coaching