Junior Key Account Manager (Western Cape) at Flash Group

Job Role:


The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.


Responsibilities:

Account Support & Administration


Assist senior and mid-level KAMs in day-to-day account management tasks.
Prepare meeting notes, reports, and client-facing materials.
Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
Assist in preparing and organising contract documentation for internal reference.
Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.


Client Interaction & Service


Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
Respond to routine client queries and coordinate resolutions with internal teams.
Support the delivery of client onboarding and training sessions.


Customer Engagement & Feedback


Conduct basic satisfaction surveys and gather service feedback for escalation.
Log customer requests, issues, and insights for senior team members to act upon.


Coordination & Support


Support the execution of internal coordination across product, logistics, and customer support.
Monitor timelines for client deliverables and assist in meeting service level commitments.


Sales Enablement & Tracking


Track account activity, usage data, and promotional performance with guidance.
Assist in generating proposals, presentations, and price quotations as needed.


Learning & Market Exposure


Keep up with basic industry trends and competitor activities through structured updates.
Attend internal product and client meetings for learning and exposure to strategic thinking.


CRM & Data Accuracy


Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
Help monitor action items and ensure timely follow-up on assigned tasks.


Requirements

Requirements:


Fluent in English (both written and spoken)
1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
Willingness to travel as needed
Valid driver's license and own transport


Required Knowledge / Technical Skills:


Competent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
General familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


Competencies:


Customer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
Attention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
Learning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
Accountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
Communication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
Team Collaboration: Supports team members and contributes positively to team activities and shared goals.
Time Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
Adaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.