Job Description
We are seeking a motivated and detail-oriented Software Implementation & Support Consultant to support software implementation projects and provide ongoing client assistance post go-live.
This is an entry-level role ideal for candidates with 1 - 2 years of experience in software support, SaaS environments, IT services, or business systems.
The role focuses on assisting with implementation activities, system configuration, user support, and ensuring a smooth client experience.
You will work closely with senior consultants and cross-functional teams while building expertise in our software platform and client workflows.
Key Responsibilities
Implementation Support:
Assist in software implementation projects for new clients
Participate in discovery sessions to understand client processes
Support system configuration and setup
Assist with data imports and system testing
Help prepare documentation and go-live materials
Post-Implementation Support:
Provide first-level functional support to clients
Troubleshoot system usage issues and escalate when necessary
Support clients with configuration adjustments and minor updates
Maintain accurate documentation of client requests and resolutions.
Client Training & Communication:
Support user training sessions and onboarding activities
Create and update user guides and FAQs
Communicate clearly with clients regarding system functionality and best practices
Internal Collaboration:
Work with senior consultants on complex implementations
Coordinate with technical teams for issue resolution
Contribute to internal process improvements
Preferred Qualifications
B.Sc / HND in Computer Science / Accounting
Experience working with business software (ERP, CRM, HRIS, etc.)
Basic understanding of databases, reporting, or data imports
Familiarity with Excel or data analysis tools
Exposure to client-facing roles
Bachelor's degree in IT, Business, Computer Science, or related field
Core Competencies:
Customer Service Orientation
Analytical Thinking
Technical Aptitude
Process Understanding
Time Management
Team Collaboration
Ideal Candidate Profile
The ideal candidate:
Is eager to learn and grow into a senior consultant role
Is comfortable working with both systems and people
Can explain software functionality in simple terms
Takes ownership of assigned tasks
Is proactive and solutions-oriented.