Key Account Manager at Pesapal

Key Responsibilities:


Revenue Growth & Strategic Account Management
Own revenue performance across assigned key accounts, driving sustained growth and retention
Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts
Lead commercial discussions for new services, product adoption, and account expansion initiatives
Align internal sales, product, and marketing efforts to support client growth strategies
Develop and execute structured account plans with defined objectives, milestones, and growth pathways
Use client performance data, industry trends, and competitive insights to shape account strategies
Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities
Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships
Client Relationship Management
Serve as the senior relationship owner for key merchants, maintaining executive-level engagement
Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
Act as the voice of the client internally, aligning teams to deliver on commitments and expectations
Build long-term trusted advisor relationships that drive loyalty and partnership depth
Lead issue resolution and escalations with accountability and a solutions-focused approach
Monitor product adoption and usage trends to identify optimization and growth opportunities.
Reporting & Performance Leadership
Provide structured performance insights and account analytics to inform strategic decisions
Communicate account progress, risks, and opportunities to internal stakeholders
Use data-driven analysis to refine account strategies and drive performance outcomes
Translate client feedback into actionable insights that improve service delivery and product relevance.


Education/Experience Needed:


Bachelor's degree in business, Marketing, or related field
5+ years' experience in Account Management, Relationship Management, or B2B Sales
Experience managing strategic or enterprise-level clients
Strong commercial acumen and understanding of revenue growth strategies
Experience in fintech, payments, or technology solutions is an advantage