Job Description
We are looking for a commercially astute and client-led leader to take accountability for the performance, transformation and growth of a defined local market within Personal and Private Banking (PPB).
This role is responsible for driving client value, leading multi-disciplinary delivery, strengthening market performance across financial and non-financial measures, and embedding integrated ways of working that support a platform-led business model.
The successful candidate will bring strong branch banking leadership, sound financial and risk management capability, and the ability to lead people, performance and change at scale.
Key Responsibilities:
Drive local market performance across client experience, revenue growth, operational efficiency and sustainable profitability.
Lead and commercialise the consumer value proposition and life journeys across branch distribution, Private Banking and client engagement platforms.
Build, enable and lead multi-disciplinary squads and integrated value chain collaboration to deliver holistic client solutions.
Strengthen governance, risk management, audit outcomes and recovery planning to protect the sustainability of the local market.
Lead people, culture and change initiatives that support transformation, capability upliftment and high-performance delivery.
Qualifications
Bachelor's Degree or Advanced Diploma in Business Commerce or a related field (NQF 7 or higher FAIS-aligned qualification)
RE1 & RE5 required
Must meet the regulatory requirements to act as a Key Individual
Minimum Experience
8-10 years' significant branch banking experience, including management of a client portfolio
Proven experience managing an income statement and balance sheet
Strong understanding of digital banking, open banking and platform integration
Experience driving client retention, market growth and commercial performance
Experience leading teams, managing change and delivering results across a complex banking environment
Additional Information
Behavioural Competencies:
Challenging Ideas and Conveying Self-Confidence
Convincing People and Embracing Change
Empowering Individuals and Inviting Feedback
Making Decisions and Providing Insights
Pursuing Goals and Seizing Opportunities
Understanding People and Valuing Individuals
Technical Competencies:
Change Management (HR)
Credit Delivery
Financial Acumen
Mind of Customer Experience
Risk Identification
Risk Management
Strategic Planning and Reporting