Key Duties & Responsibilities
Developing and executing operational strategies for hospitality service delivery;
Leading the development and enforcement of service delivery standards and SOPs.
Managing performance of hospitality units across all locations.
Driving innovation in guest experience, digital hospitality tools and sustainability practices;
Budgeting and resource planning for hospitality services.
Coordinating capacity building and succession planning for hospitality teams.
Leading the implementation of institutional customer service strategies.
Monitoring KPIs and preparing quarterly and annual performance reports; and
Advising senior management on trends, risks, and investment needs in hospitality services.
Job Requirements
Master's Degree from any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management, Food and Beverage Production/Management and Service; Food and Beverage Management; Business Administration; Strategic Management or a related qualification from a recognized institution a recognized institution;
Bachelor's degree in any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management; or a related qualification from a recognized institution.
Fifteen (15) years relevant work experience three (3) of which should have been in a grade of Assistant Manager Hospitality Services or in A comparable position.
Membership to a relevant professional body and in good standing where applicable;
A valid practicing certificate where applicable;
Certificate in leadership from a recognized Institution lasting not less than four (4) weeks;
Proficiency in computer applications; and
Shown merit and ability as reflected in work performance results.
The successful candidate will be:
Appointed on a 3-year contract renewable subject to performance.
Required to submit clearance and compliance certificates from the following bodies after acceptance of the offer;
DCI (Directorate of Criminal Investigations)
HELB (Higher Education Loans Board)
EACC (Ethics and Anti-Corruption Commission)
KRA (Kenya Revenue Authority)
CRB (Credit Reference Bureau)