Transport & Fleet Management
Carrier Liaison: Maintain a close working relationship with Hestony and other third-party logistics providers to ensure delivery windows are met.
Arrival Tracking: Monitor truck movements to ensure on-time offloading at customer sites; proactively assist sales representatives when stores refuse or delay offloading.
Issue Resolution: Log and resolve weighbridge queries regarding overloaded vehicles to ensure legal compliance and safety.
Logistics Reporting: Provide daily updates to the Logistics and Debtors departments regarding re-routes, ensuring all necessary paperwork and invoice adjustments are submitted accurately.
Customer Service & Communication
Proactive Notification: Directly contact customers regarding delivery delays, non-shipments, or stock shortages, providing clear reasons and revised ETAs.
Stakeholder Support: Act as the central point of contact for sales reps and customers regarding truck details and real-time arrival estimates.
Client Specific Reporting: Manage specialized reporting requirements for key accounts (e.g., daily delivery status updates for Vector).
Inventory & Claims Coordination
Discrepancy Management: Report "short-supplied" or "missing" stock immediately to the Logistics team for investigation and feedback.
Damage Control: Coordinate with the Complaints Department to report damaged stock; ensure all required evidence (photos, pallet numbers, and batch details) is collected for claims processing.
Administrative & Office Support
Sales Integration: Work "hand-in-hand" with the sales team to align delivery priorities with customer needs.
Professional Call Handling: Manage incoming inquiries with high professional standards, ensuring accurate message-taking and swift problem resolution.
Documentation: Maintain organized records of all logistics-related queries, re-routes, and delivery discrepancies.
QUALIFICATION AND EXPERIENCE
Matric or equivalent qualification
2 years of related experience
Strong attention to detail with high levels of accuracy
Excellent communication and interpersonal skills
Ability to work under pressure in a fast-paced environment