Responsibilities
Collaborate with all hotel departments, such as housekeeping, front desk, butlers, and management, to ensure a thorough knowledge of each department's operations and the equipment in their sections.
Respond actively to requests from guests and other members of staff who report maintenance requirements throughout the hotel.
Provide regular inspections of various equipment such as swimming pools and their pumps, pipes, and filters, safety apparatus such as handrails, and stairwells.
Liaise with external contractors such as lift repairs to ensure that contracts are in place for the hotel and liaise with those contractors to complete repairs as and when required.
Fix issues around the hotel such as broken tiles, loose handrails, dirty swimming pool, leaking pipes, faulty air conditioning units, etc.
Maintain a proper and on-time service schedule for hotel heating and air conditioning equipment, including AC units, water heaters, and boilers.
Supervise the maintenance team and conduct regular performance reviews to address concerns.
Provide excellent customer service to guests at all times.
Provide maintenance reports and manage the maintenance budget, including justifying expenditures and providing reports.