Maintenance Officer

Role A Maintenance Officer is responsible for inspecting, maintaining, and repairing hotel facilities, equipment, and installations to ensure they remain safe, functional, and in good working condition. Key Duties and Responsibilities Routine Inspection: Regularly inspect guest rooms, public areas, offices, kitchen facilities, and other hotel premises to identify faults. Electrical Maintenance: Check lighting, switches, sockets, electrical fittings, and other installations, carrying out only work within the officer's competence and authorisation. Plumbing Maintenance: Inspect and repair leaking pipes, faulty taps, blocked drains, toilets, showers, and water supply systems. Air Conditioning: Inspect and perform basic maintenance on air-conditioning units, ventilation systems, and fans. Generator Monitoring: Monitor generator performance, report faults, and coordinate servicing by qualified technicians. Preventive Maintenance: Develop and follow a maintenance schedule to reduce equipment breakdowns and unexpected repair costs. Furniture and Fixtures: Repair or report damaged doors, locks, beds, wardrobes, chairs, windows, and other hotel fittings. Guest Room Maintenance: Respond promptly to maintenance complaints from guests and ensure rooms are restored to proper working condition. Swimming Pool and Outdoor Facilities: Assist with routine checks of pool equipment, outdoor lighting, and other facilities, where applicable. Maintenance Records: Maintain records of faults reported, repairs completed, equipment serviced, and outstanding maintenance requests. Materials and Tools: Ensure maintenance tools and materials are properly stored and accounted for. Spare Parts Requisition: Identify required spare parts and submit requests for approval before purchases are made. Contractor Supervision: Coordinate and monitor external technicians and contractors carrying out specialised repairs. Safety Compliance: Ensure maintenance activities comply with hotel safety procedures and applicable regulations. Emergency Response: Attend promptly to urgent faults, such as water leaks, power failures, and equipment breakdowns, and escalate serious incidents. Cost Control: Minimise unnecessary repair expenses, prevent wastage of materials, and recommend cost-effective solutions. Cleanliness: Ensure maintenance work areas are left clean, safe, and orderly after repairs. Management Reporting: Report major faults, safety hazards, equipment replacement needs, and completed jobs to the Hotel Manager or General Supervisor. Reporting Line: Reports to: Hotel Manager, General Manager, or designated General Supervisor. Works with: Housekeeping, Front Office, Kitchen, Security, and external maintenance contractors. Key Performance Indicators (KPIs) Timely resolution of maintenance requests. Reduction in equipment breakdowns. Completion of scheduled preventive maintenance. Guest room and facility functionality. Compliance with safety standards. Proper control of maintenance costs and materials.