Key Responsibilities
Ensure customer satisfaction through high-quality service delivery and proactive, professional on-site communication.
Perform preventive maintenance activities in accordance with KONE maintenance methods and safety standards.
Accurately record and report all work performed in a timely manner.
Maintain excellent relationships with customers, site contacts, and end-users.
Manage and maintain a safe working environment during service operations.
Identify potential site risks and communicate any safety concerns or incidents promptly.
Identify and recommend unplanned repairs based on equipment condition and operational requirements.
Obtain customer approval for repairs not covered under contract and carry out the required work.
Complete and submit timesheets and service documentation accurately and on time.
Support the achievement of service quality, safety, and customer satisfaction targets.
What We Are Looking For
Vocational Certificate or Diploma in Mechanical Engineering, Electrical Engineering, or an equivalent technical qualification.
Minimum of 3 years' experience in the elevator and escalator industry is essential.
Experience working on both KONE and non-KONE equipment is advantageous.
Good communication and customer service skills.
Basic IT proficiency and the ability to use digital service tools and reporting systems.
Ability and willingness to perform service calls using a motorcycle.
Strong troubleshooting skills and a proactive approach to problem-solving.
Commitment to safety, quality, and continuous improvement.