Manager Armscor Travel at Armscor

QUALIFICATIONS:


Grade 12.
Relevant Bachelor's Degree in Tourism Management, Travel Management, Business Administration, or a related field.


TECHNICAL / LEGAL CERTIFICATION / PROFESSIONAL REGISTRATION


Travel management or industry certifications (e.g., BSP, IATA, travel systems accreditation).


EXPERIENCE:


Minimum 10 years' experience in travel management with at least 5 years in a managerial role.
Experience managing high-volume travel operations, preferably in government or regulated environments.
Exposure to supplier negotiation, cost optimisation, and service-level management.
Familiarity with PFMA, Treasury, or public-sector governance frameworks.
Experience supporting financial oversight, cost recovery, and performance reporting.


KEY RESPONSIBILITIES

Operations and Supplier Management


Oversee daily travel operations, including itinerary planning, bookings, traveller tracking, and issue resolution, ensuring timely and accurate service delivery.
Manage supplier relationships with airlines, hotels, car rental companies, and travel management companies, negotiating competitive rates and service-level agreements.
Drive initiatives to optimise supplier performance, cost savings, and value for Armscor clients.
Ensure travel operations comply with regulatory, governance, and audit requirements while maintaining operational efficiency.


Governance, Compliance, Risk, and BSP Support


Ensure full compliance with PFMA, Treasury Regulations, diplomatic protocols, international travel regulations, BSP requirements, and Armscor policies across all travel operations.
Manage the Billing and Settlement Plan (BSP) processes, including ticketing, reporting, and reconciliation, ensuring accuracy and timely execution.
Implement and maintain governance frameworks, internal controls, and audit-ready processes within the travel unit.
Maintain comprehensive records and documentation to ensure oversight, accountability, and regulatory compliance.


Revenue Management, Billing, and Cost Recovery


Operate AB Travel as a sustainable, cost-recovery and revenue-enabled service, ensuring financial viability and affordability for clients.
Oversee pricing, billing, invoicing, and recovery of travel-related costs, including BSP transactions and supplier invoices.
Monitor travel spend, utilisation, and revenue trends, driving efficiency and maximising cost recovery.
Identify and implement operational improvements to optimise costs, revenue, and service delivery performance.


Key Account Management: Armscor Travel Services


Serve as the primary relationship manager for Armscor internal clients, ensuring seamless delivery of travel services that meet operational needs and strategic priorities.
Understand and anticipate client requirements, providing tailored travel solutions and ensuring high service levels.
Monitor client satisfaction, address issues proactively, and maintain strong, trusted relationships with executives, managers, and employees.
Coordinate with other travel teams to ensure integrated, consistent, and high-quality service delivery for Armscor accounts.
Develop and maintain performance metrics, reporting, and service-level agreements to drive accountability and continuous improvement.


Policy Development and Implementation


Develop, maintain, and implement policies, standard operating procedures (SOPs), and guidelines for AB Travel operations to ensure consistency, compliance, and operational excellence.
Align travel policies with PFMA, Treasury Regulations, Armscor governance, and industry best practices.
Review and update policies regularly to reflect regulatory changes, operational lessons learned, and emerging trends.
Ensure policies are communicated effectively to all stakeholders and integrated into training, operations, and service delivery standards.