Manager: Information and Communication Technology and Knowledge Management at CATHSSETA

Qualification:


Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA). At least one of the following competencies is required: ITIL (Information Technology Infrastructure Library); COBIT (Control Objectives for Information and Related Technologies); Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and The Open Group Architecture Framework (TOGAF). Any security-related certificate shall serve as an advantage


Experience:


5-10 years' experience in IT operations and programming, including implementation of ERP and CRM systems. 2 - 3 years' experience in ICT Management at Middle Management or Supervisory Level.


Strategic Planning and Governance


Provide enterprise-wide leadership in digital transformation and technology-enabled change, positioning digital and ICT as strategic enablers of organisational performance and service delivery.
Develop and implement ICT and KM strategies, policies, and frameworks that align with overall organisational goals and strategic plans.
Support the creation of IT governance structures and ensure adherence to compliance standards.
Contribute to the development of ICT strategic and annual performance plans for CATHSSETA.
Develop and manage the ICT operational plan and ensure implementation.
Develop and implement cloud and Artificial Intelligence (AI) strategies.
Develop and implement CATHSSETA's Enterprise Architecture.


ICT Infrastructure and Network Management


Develop and implement ICT architecture for the improvement of CATHSSETA ICT infrastructure and systems.
Overseeing the day-to-day performance of IT systems, including network connectivity (LAN/Wi-Fi), servers, hardware, software, and communication equipment;
Ensuring systems remain secure, functional, and updated;
Monitor key business processes within CATHSSETA to implement appropriate ICT support systems;
Develop, review, implement and maintain the ICT management systems and policies; and optimise controls and processes; and
Develop modern supporting Information Management and Technology solutions relevant to the organisation.


Knowledge Management and Document Systems


Managing the implementation of enterprise systems such as Enterprise Resource Planning (ERP), Learner Management Systems, Customer Relationship Management (CRM) systems and/or other business automation technologies.
Leading the development and implementation of CATHSSETA databases.
Managing electronic document management systems (EDMS), databases, and records management to ensure information accuracy, security, and accessibility.
Capturing organisational knowledge and data to create actionable insights.
Design and manage implementation of a knowledge management plan, policies and procedures.
Manage the mapping and implementation of the CATHSSETA's knowledge management architecture.
Identify best electronic knowledge management systems (websites, collaboration platforms, etc) to meet the IT needs of CATHSSETA.
Manage, access and disseminate institutional knowledge management information generated for both internal and external utilisation.


Security and Disaster Recovery


Development of ICT Service Continuity and Disaster Recovery Plans for the CATHSSETA for incorporation into Business Continuity Plans.
Developing and monitoring cybersecurity measures (firewalls, anti-virus) and managing backup, recovery, and disaster continuity plans to minimise data loss.
Keep up to date with the latest security and technology developments.
Research and identify potential threats and vulnerabilities and develop action plans to counter emerging cyber intelligence threats.
Produce threat warnings, real-time situational and predictive analysis and the synthesis of all-source information and data.
Manage, design and implement a Disaster Recovery Policy and Plan.
Monitor for attacks, intrusions and unusual, unauthorised or illegal activity.
Identify potential weaknesses and implement measures, such as firewalls and encryption.
Investigate security alerts and provide incident response.
Liaise with stakeholders in relation to cybersecurity issues and generate reports for both technical and non-technical staff and stakeholders.
Monitor and respond to 'phishing' emails and 'pharming' activity.


Project and Contract Management


Develop Business Cases for all significant ICT investments for approval.
Overseeing the implementation of ICT projects, including planning, budgeting, vendor negotiations, and monitoring service level agreements (SLAs).
Implement approved recommendations from stakeholders.
Maintain healthy internal and external relations (communities, government, employers, colleges, internal stakeholders, etc.) to assist in the achievement of organisational goals.


User Support and Training


Managing helpdesk operations to provide timely technical support to staff.
Training staff in new technologies, software, and data management procedures.


Budgeting and Resource Management

Financial Management


Develop and monitor the ICT budget;
Monitor and approve all IT-related purchases;
Ensure financial viability, thereby delivering a robust and accurate ICT financial planning and a reporting system that incorporates a balanced budget; and
Drive initiatives aimed at eliminating wasteful expenditure, improving productivity and reducing operating costs within the ICT and knowledge management unit.


ICT Asset Management


Manage the ICT and knowledge management unit assets;
Monitor and approve all ICT-related purchases;
Monitor the receipt, storage, shipping and disposal of ICT assets; and
Monitor the ICT asset inventory.


People Management


Lead and manage the division to ensure a positive culture of work and performance;
Set performance targets for the ICT unit and regularly monitor achievement thereof (performance management). Provide feedback on the performance of the team;
Manage the capacity of subordinates by providing relevant training;
Develop Individual Development Plans/ Individual Learning Plans (IDPs/ILPs) for subordinates to promote succession and talent retention;
Monitor implementation of (IDPs/ILPs); and
Coach and/or mentor subordinates, where required.


ICT & KM Risk Management


Provide oversight of ICT risks, including cybersecurity, system resilience, data integrity, and third-party risk.
Manage, monitor and maintain an information security risk register and assist with internal and external audits relating to information security.
Develop and put in place controls to mitigate risk within the Business unit; and
Implement ICT Risk controls.


Qualifications, Skills, Experience and Attributes


Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA).


At least one of the following competencies is required:


ITIL (Information Technology Infrastructure Library);
COBIT (Control Objectives for Information and Related Technologies);
Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and
The Open Group Architecture Framework (TOGAF).
Any security-related certificate shall serve as an advantage
5-10 years' experience in IT operations and programming, including implementation of ERP and CRM systems
2 - 3 years' experience in ICT Management at Middle Management or Supervisory Level.