Manager, Operational Key Account, Air & Sea at DSV

Main Purpose of the Role


Supervising staff - Management of staff to meet daily / weekly / monthly metrics as well as management of office behavior to maintain harmonious office environment.
Driving profitability with clients, whilst adding value to the client's supply chain and supporting with day-to-day requirements, offering tactical and operational support and various DSV product service offerings.


Job Related Requirements


Grade 12
Minimum 10 years' experience in ocean freight forwarding
Own Transport
Ability to work overtime / after hours when required
Previous experience of Purchase Order Management and analysing data
Minimum of 2 years experience in Monthly and Quarterly presentations to both internal and external customers
Minimum of 2 years experience in analysing and interpreting data


Tertiary Qualification (Advantageous)


Degree in B Com Logistics


Electives


Minimum of 2 years supervisory or management experience
Leadership courses (DSV talent pool etc ) OR Management programs
Knowledge and understanding of Purchase Order Management and analysing data
Knowledge of current Incoterms, Knowledge of international freight forwarding
Excellent communication skills
Good planning and self-management skills *
Strong analytical skills and ability to interpret data
Knowledge of Hazardous/Dangerous Goods
Strong presentation skills to both internal and external customers


Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES


Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
Manage productivity daily / weekly / monthly
Drive internal and external metrics daily / weekly
Evaluate service levels weekly / monthly
Manage profitability drive with operations
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client's business
Take operational meeting minutes and follow through to close out
Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
Compile and present Monthly Business Reviews
Manage third party vendors to ensure KPIs are met


OTHER DUTIES


Processing of ocean import shipments - end to end
To drive metric performance both internally and externally with our customer
To support sales in their objectives in achieving growth targets
To support operations with queries and manage customer expectations
Identify and target opportunities for improved efficiencies
Identifying problems in a project design and evaluating alternative methods
Monitoring credit notes
Monitoring write-offs


SUPERVISORY RESPONSIBILITIES


Directly supervising staff
Controlling behavior of individuals to maintain a harmonious working environment for all staff
Giving verbal instructions to colleagues
Directing others to repeat tasks not satisfactorily done
To ensure accurate and timely reporting
To identify improvements on processes within operations to drive efficiency
To manage any new processes or system developments with operations
To manage staff and career development to ensure the retention of key staff and their progress within the organization