Manager-Project Management-Overall Project Management at EXL South Africa

Job Description


You will be working with a range of clients and wider business practices to engineer/re-engineer, design and strategy to help our clients as they embark on the journey to transform their operations.
Support the implementation of project management plans.
Perform more advanced documentation and reporting tasks. Collaborate with team members to ensure adherence to project timelines.
Enhance skills in project management tools and methodologies. Begin to mentor junior team members.


Responsibilities

Essential Functions


Support and track the delivery of digital work for aligned clients
Actively originate and shape digital opportunities for existing and new client base
Be able to articulately and passionately present digital concepts to senior stakeholders (internal and external)
Develop the business case for digital opportunities
Develop Cost structures and benefit models as suits to client needs
Exposure in Consulting, preferably in L&A domain
Work closely with aligned operations and transformation lead on opportunity identification, analysis, validation and solution segmentation (Analytics, Digital, Process re-design, etc.,)
Work with business leaders to identify and execute transformation opportunities
Drive cross functional teams to deliver transformation projects
Maintain awareness of new and emerging solutions and the potential application on operations
Drive enterprise adoption of these tools/techniques by internal and client showcasing and articulating the business case and value proposition
Act as business interface for Advance Automation & Robotics and analytics opportunities
Ability to effectively communicate with internal and external stakeholders on a periodic basis (written & verbal)
Ability to coach Operations on Change management


Technical Skills:


Manage team of resources aligned to projects; effectively plan, prioritize and execute everyday project related activities
Understanding of AI and other automation tools and technologies, domain, etc


Process Specific Skills:


Knowledge of industry domain being aligned to (example, Insurance, Banking, etc)
Expertise in mapping as-is process, creating future operating model with intervention of technology
Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc


Soft skills (Desired):


Project management skills to drive digital projects


Leadership:

Fosters a spirit of collaboration and team work

General:


Conformance to policies / compliances with auditing skills and eye for details
Ability to coach and give feedback on an ongoing basis.
Problem solving skills
Strong written and verbal communication Skills.
Ability to resolve conflicts constructively and lead in a continually challenging environment


Qualifications

Requirements:


Knowledge of Digital Interventions such as RPA, Analytics, ML and AI
PMP / Agile certification would be an added advantage
Certified Lean Six Sigma Black belt/ Green belt would be preferred
Evidence of problem solving analytical mindset
Excellent oral communication and presentation skills
Bachelor Degree in relevant field with 6- 8 years of relevant experience.


Required Skills


Agile Project Management
Applied Data Analytics
CRM Applications
Communication Planning and Strategy Development
Conflict Management
Financial Literacy
Influencing and Negotiation Strategies
Stakeholder Engagement
Strategic Competencies