Market Intelligence & Insights Analyst at Renmoney

The Role


The Market Intelligence & Insights team is expanding, and we are looking for a highly analytical and customer-obsessed team member to join us as a Market Intelligence & Insights Analyst.
In this role, you will work directly with the MI&I Manager to uncover the trends, behaviors, and competitive forces shaping the Nigerian fintech landscape. No prior formal market research experience is required. We will teach you the methodologies, tools, and science of research. What you need to bring is a deep understanding of the business, a passion for solving problems, and an eagerness to learn both quantitative (numbers-driven) and qualitative (people-driven) research.


What You Will Do


Assist in the design, scripting, and deployment of customer surveys to measure satisfaction, product usage, and market trends
Help organize and eventually conduct customer interviews, focus groups, and usability tests to understand the "why" behind customer behaviors
Learn to analyze raw data, including survey results and internal metrics, to identify patterns and translate them into actionable insights
Monitor the Nigerian lending and fintech landscape to track competitor products, campaigns, and market positioning
Co-create visually engaging and easy-to-understand reports and presentations for cross-functional teams including Product, Marketing, and Management
Support end-to-end research projects that influence business decisions and strategy


Requirements
What You Bring
Experience & Background


Experience in Customer Experience, Data Analytics, Product, Operations, or related areas is an advantage
Strong understanding of the company's products, customer base, and operations
No prior formal market research experience is required


Skills & Competencies


Insatiable curiosity and a strong desire to understand customer behaviour and market trends
Analytical empathy with the ability to connect data to real customer experiences
Strong written and verbal communication skills with the ability to simplify complex ideas
Strong business acumen and problem-solving ability
High attention to detail and strong organizational skills
Comfortable with basic data manipulation tools such as Excel or Google Sheets
Eagerness to learn quantitative and qualitative research methodologies


This Role Is Ideal for You If:


You enjoy asking questions and uncovering insights behind customer behaviour
You are analytical but also customer-focused
You enjoy learning and developing new strategic skills
You are excited about influencing business decisions through research and insights


You May Not Enjoy This Role If:


You prefer routine work without exploration or analysis
You struggle with interpreting data or identifying patterns
You are uncomfortable communicating insights or presenting findings
You are not interested in understanding customer behaviour or market dynamics