Merchant Fraud Monitoring Analyst at Stratostaff

RESPONSIBILITIES


Fraud Detection & Transaction Monitoring: Monitor transactions, merchant activity, and ATM operations to identify suspicious or unusual activities, investigate flagged transactions, and act on any detected fraud risks or scams.
Merchant & Third-Party Oversight: Oversee merchant and third-party agent activities by reviewing transactions, business operations, websites, products, and services to ensure compliance with scheme rules and legal requirements.
Compliance & Risk Mitigation: Monitor merchant screening and payment intelligence alerts, support fraud investigations, report suspicious activities, and provide recommendations to reduce fraud, chargebacks, and operational risks while ensuring regulatory compliance.
Data Quality & Reporting: Ensure accuracy and quality of data captured in acquiring systems while maintaining proper records and reports of suspicious activities and investigation outcomes.
Stakeholder Engagements: Collaborate with internal teams and external industry bodies to obtain required information, provide fraud and chargeback guidance, and support reporting obligations to regulatory and industry


Requirements

QUALIFICATIONS AND EXPERIENCE


Bachelor's degree in Finance, Criminology, Business, or a related field.
Minimum 2-3 years of experience in fraud monitoring, risk management, or banking operations.
Familiarity with payment system regulations and anti-money laundering (AML) practices.