Required Qualifications
Technical Skills
TCP/IP, routing protocols, VLANs, QoS
Cisco, Ruckus, Aruba/HP, Meraki routers, switches and wireless controllers
Firewalls (Cisco ASA, Fortinet, Watchguard)
Monitoring tools (SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos))
Wireshark, tcpdump, packet analysis
VPN, SD-WAN, load balancers, wired (ethernet and fiber) and wireless networking
Property Management Systems (PMS) and hospitality technology (preferred)
Certifications
Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking related certifications (CompTIA Network+, CWNA, Fortinet NSE)
Experience
1+ years network operations or NOC experience
Incident management and escalation handling
Experience coordinating with field technicians and dispatch operations
Soft Skills
Strong communication and problem-solving abilities
Calm under pressure during critical incidents
Team collaboration and mentoring skills