The consultant will:
Conduct a technical landscape review of community and network platforms.
Facilitate stakeholder workshops and interviews with staff, network members,
Healthy Ageing Platform members, supporting members and other relevant groups.
Produce a user needs analysis covering feature expectations, accessibility requirements, multilingual needs, low-bandwidth considerations and workflow preferences.
Review and map integration requirements with Microsoft 365, Teams, Salesforce, Mailchimp and other HelpAge tools.
Engage with at least three external peer networks (e.g, GNDR, WHO Knowledge Action Portal, START Network, HelpAge Knowledge Platform) for benchmarking and insights.
Assess data protection, governance, moderation and access needs in line with GDPR, and develop draft frameworks.
Develop a platform architecture blueprint, outlining recommended configurations and functional modules.
Ensure the Phase 2 scope and technical workplan are fit for purpose, including development requirements, user journeys, integrations, hosting, security and performance expectations.
Provide an implementation roadmap with milestones, dependencies and risk analysis.
Phase 2: Development and Rollout
Upon approval of Phase 1 deliverables, the consultant will:
Build the HelpAge Network Platform according tthe approved architecture and requirements. Priority areas include:
Single Sign-On
Integration with Microsoft 365, Teams, Salesforce and Mailchimp
Knowledge Hub and resource library
Conduct testing cycles, including user acceptance testing (UAT) with staff and network members.
Provide training materials, onboarding guides and platform documentation.
Support pilot testing, rollout and early adoption.
Ensure a sustainable handover, including maintenance expectations, technical manuals and a support setup for post-launch continuity.
Qualifications and Experience
The consultant/agency should have:
5+ years' experience in digital ecosystem scoping, user journeys and platform architecture.
Proven experience in designing, developing or implementing community or membership platforms, ideally for INGOs or international networks.
Expertise in platform configuration, user management, multilingual navigation and mobile-friendly design.
Strong technical knowledge of Salesforce integration (HelpAge Connect), Teams, APIs and Single Sign-On solutions.
Experience with live chat, discussion forums and content repositories, including moderation and access tiering