We are a reputable 4-star standard hotel dedicated to excellence in hospitality and guest satisfaction. We are currently seeking a diligent, detail-oriented, and responsible Night Duty Auditor/Supervisor to oversee night operations and ensure smooth front office and financial processes.
The Night Duty Auditor/Supervisor is responsible for managing hotel operations during the night shift, ensuring accurate financial reporting, maintaining guest satisfaction, and supervising front office activities.
Key Responsibilities
Oversee all hotel operations during the night shift, ensuring smooth and efficient service delivery.
Perform nightly audit procedures, including reconciliation of daily sales, payments, and accounts.
Verify and balance all front office transactions (cash, POS, transfers, and online bookings).
Prepare and submit daily financial and operational reports.
Handle late-night guest check-ins, check-outs, and inquiries professionally.
Address guest complaints and emergencies promptly and effectively.
Supervise night staff and ensure adherence to hotel policies and procedures.
Ensure safety, security, and proper monitoring of hotel premises overnight.
Coordinate with housekeeping and maintenance for urgent issues.
Maintain accurate records and documentation for audit purposes.
Requirements & Qualifications
Minimum of OND/HND/Bachelor's degree in Accounting, Hospitality Management, or a related field.
At least 2 - 4 years' experience in a similar role within a hotel environment.
Strong knowledge of accounting principles and hotel audit procedures.
Proficiency in hotel management software and Microsoft Office (especially Excel).
High level of accuracy and attention to detail.
Ability to work independently and handle overnight responsibilities.
Good communication and problem-solving skills.
Trustworthy, disciplined, and able to manage confidential information.
Key Competencies
Attention to Detail
Financial Accuracy & Reporting
Customer Service Excellence
Leadership & Supervision
Integrity & Reliability
Crisis Management