Key Responsibilities
Full administrative support for all franchise operations
Managing and maintaining accurate records, files, and documentation across franchises
Coordinating correspondence, emails, and telephone communications
Preparing reports, schedules, and operational documentation for management
Assisting with HR administration including employee records, onboarding documentation, and leave tracking
Ensuring compliance with internal processes and hospitality operational standards
Supporting franchise managers with day-to-day administrative requirements
Travel between franchise locations when required
Minimum Requirements
Proven experience as an Office Administrator, preferably within hospitality, retail, or multi-site environments
Strong administrative capability across all aspects of office management
Exceptional organisational and time management skills
High attention to detail and accuracy
Ability to work independently and manage multiple priorities
Valid driver's licence and own reliable vehicle (non-negotiable)
Proficient in MS Office (Word, Excel, Outlook); experience with hospitality or POS systems advantageous
Willingness and ability to work weekends and public holidays