Job Summary
Provide sales and service to the bank's prospective and / or existing client over the phone.
Provide service to the Client in accordance with the approved Department Operating Instruction and applicable Delegation of Authority.
Meet the business objectives against assigned strategic thresholds.
Ensure client focus and need-based selling to clients.
Maximize penetration using bank's available product suite.
Strategy
Capitalize on cross-sell opportunities
Collaborate with team members to achieve the common objective
Business
Achieve the set business strategic thresholds
Participate in Sales Calls and offer suitable products
Retain clients who wants to attrite
Provide effort to ensure need-based selling
Key Responsibilities
Processes
Provide services as per the approved Department Operating Instructions and applicable Delegation of Authority.
Respond to the client on their required queries subject to proper authentication of the client.
Be Responsive and ensure responsible selling
Practice appropriate sales and marketing skill
Continuously provide feedback to the Manager of the acceptance of the products in the market and suggested changes that could provide momentum to the sales efforts and service excellence.
Manage Client Complaints appropriately (if any)
People and Talent
Treat colleagues fairly
Risk Management
Ensure error free instruction processing and information sharing with customer
Adhere to the schedule and ensure efficiency in productivity.
Ensure escalation of H&S related issues in a timely manner.
Governance
Adhere to all policies and procedures and comply with local regulatory requirements
Ensure best effort to protect bank's and client's interest against fraud/ mis-selling
Attend training, acquire relevant knowledge, and apply to job function
Comply with all applicable money laundering, sanctions and bribery and corruption prevention procedures.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Embed Here for good and Group's brand and values in V&V Inbound team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Skills and Experience
Conversation style and / or interaction with clients.
Strong selling and inter-personal skills required to convince clients and selling bank's products.
Creativity in terms of meeting client demands with existing products.
Initiative and drive to achieve strategic thresholds and service standards.
Adherence level to Bank's policies and procedures
Ability to meet all scorecard parameters
Qualifications
Bachelor's degree from reputed educational institution
Banking diploma is preferable