As the On-Site Support Engineer, you will be the go-to technical expert on the ground, providing hands-on support to end-users, maintaining network infrastructure, and keeping everything running smoothly across the client environment. You will manage documentation, coordinate with third-party vendors, and play an active role in IT projects and system upgrades. After-hours standby forms part of the role on a rotational basis.
Minimum Requirements
At least 3 years of experience in a technical support role, preferably within an enterprise environment
Experience with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft Office applications
Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
A degree or diploma in Computer Science, Information Technology, or a related field is preferred
Relevant certifications such as CompTIA A+, Network+, MCSE, CCNA, or equivalent are highly desirable
A valid driver's license and reliable personal transport
Key Responsibilities
Provide on-site and remote technical support to end-users
Troubleshoot and resolve hardware, software, and network issues
Maintain and manage network infrastructure including switches, routers, firewalls, and wireless access points
Manage documentation such as system configurations, network diagrams, and user manuals
Liaise with third-party vendors for hardware repairs, software updates, and technical support
Ensure compliance with IT policies, procedures, and security standards
Participate in IT projects including system upgrades and new software deployments
Monitor and maintain backup and disaster recovery procedures
Participate in after-hours standby on a rotational basis