Operations Coordinator (Fixed Term Contract)

Are you a proactive professional with the following qualifications and experience? Qualifications: NQF Level 6 Qualification (Diploma or Degree in Business Administration, Operations Management, Supply Chain Management, or a related field). Broad-based understanding of retail policies, practices, systems, and operating models. Professional Expertise: Operational Execution: Coordinate day-to-day operational activities, resource allocation, and inventory management. Process Optimization: Design, refine, and implement streamlined operational processes to eliminate inefficiencies. Compliance & Quality Management: Conduct regular audits and inspections to ensure 100% adherence to quality standards and operational compliance. Performance Reporting: Prepare actionable performance reports, metrics, and presentations for senior management. Stakeholder Alignment: Facilitate cross-departmental collaboration to align operational activities with business goals. We are seeking a candidate who possesses the following qualities: Strong Organizational & Time Management Skills: Multi-task and prioritize effectively under pressure. Communication & Technical Proficiency: Highly skilled in Microsoft Office Suite (Excel, PowerPoint, Word) and operational tracking software. Customer-Centric Focus: Act as a champion for customer satisfaction, managing expectations and adhering to service codes. Resilience & Attention to Detail: Handle stress effectively, maintain high standards, and respond constructively to feedback. Ethical & Values-Driven: Adhere strictly to principles, follow instructions and procedures, and maintain professional presentation. What will you be doing? Coordinate Daily Operations: Oversee cross-departmental logistics, scheduling, and resource allocation for smooth business flow. Optimize Operational Processes: Eliminate operational bottlenecks and improve team performance through refined workflows. Ensure Strict Compliance: Execute regular compliance checks and implement corrective measures to achieve zero non-compliance. Champion Customer Centricity: Apply customer service standards across your area of responsibility and celebrate customer-centric behaviors. Drive Reporting & Insights: Monitor key metrics (KPIs) and deliver clear reporting on operational performance to leadership. Closing Date 13 October 2026