Role Objective
We are seeking a highly experienced and visionary Operations Director to lead the strategic growth, operations, and commercial performance of our events company.
This role is designed as a transitionary leadership position, with the successful candidate expected to evolve upon meeting agreed performance and leadership milestones.
The ideal candidate will bring deep experience in the events industry, strong business acumen, proven leadership ability, and the capacity to scale a creative, fast-paced organization.
Core Duties and Responsibilities
Develop and execute the company's short- and long-term strategic plans
Drive business growth, profitability, and market expansion
Translate creative vision into commercially viable event concepts
Prepare the organization for scale, partnerships, and major clients Operations & Execution
Oversee end-to-end event delivery, ensuring excellence in planning, execution, and post-event evaluation
Establish and improve SOPs, systems, and internal controls
Ensure quality standards, timelines, and budgets are consistently met
Manage vendors, suppliers, venues, and key stakeholders
Financial & Commercial Management
Lead budgeting, forecasting, and financial performance
Drive revenue growth through client acquisition, partnerships, and new offerings
Ensure cost control and profitability across all events
Work closely with finance teams and auditors Team Leadership & Culture
Lead, mentor, and develop internal teams
Build a high-performance, accountable, and creative culture
Oversee recruitment, performance management, and succession planning
Act as the senior decision-maker in day-to-day operations
Serve as a senior representative of the company to key clients, partners, and sponsors
Strengthen brand positioning and market reputation
Lead negotiations for high-value contracts and partnerships Governance & Transition
Work closely with the Board/Founders on governance and reporting
Support long-term organizational sustainability and governance readiness
Job Specifications and Qualifications
Bachelor's degree in Business Administration, Marketing, Event Management, Hospitality, Communications, or a related field
Master's degree (MBA or equivalent) is a strong advantage
Minimum 6 years of professional experience, with at least 2 years in a senior leadership role
Proven experience in the events, experiential marketing, hospitality, or creative industry
Demonstrated success in scaling operations and managing large, complex events
Experience managing budgets, teams, and high-value clients
Key Competencies
Strong leadership and people-management skills
Strategic thinking with hands-on execution ability
Excellent financial and commercial acumen
Outstanding communication and negotiation skills
Ability to thrive under pressure and manage multiple projects
High integrity, accountability, and professionalism
Entrepreneurial mindset with corporate discipline