Job Purpose
The primary job purpose of the operations manager is to oversee all aspects of a warehouse's operations, ensuring efficient storage, retrieval and distribution of goods by managing staff, inventory levels and processes to meet customer demands whilem optimising productivity and cost-effectiveness within the warehouse facility.. Overall the wharehouse operations manager plays a crucial role in coordinating the entire warehouse operation, ensuring smooth product flow and meeting customer delivery expectations while maintaining operational efficiency.
Qualifications & Experience
Qualifications
Grade 12
Relevant tertiary qualification - Supply Chain and Logistics Management diploma / degree
Experience
Minimum of 5 years experience within the FMCG industry
Management of small fleet of vehicles
Experience of storage of chemicals and understanding the associated risks
Experience on Cargowise Warehouse Management system
Key Responsibilities
Inventory management
Ensure that all clients are on-boarded onto Cargowise 1 Warehouse Management System.
Ensure that automated stock on hand reports are set up for clients
Ensuren that the Cargowise system is effectively used for client stock mtakes
Ensure weekly plan accounts for cycle counts for entire product range
Ensure each client account is subjected to a monthly physical stock count comparing the physical stock on floor to Cargowise stock at hand in line with the SLA requirements
Ensure that cycle counts and stock take results are submitted to clients in line with SLA requirements
Operations
Chep recons - ensure weekly CHEP reconciliations are completed and documented
Material Handling equipment - ensure that all MHE checklists are reveiwed daily and that all deviations and repairs required are attended to
Claims - ensure that all claims or potential claims are being logged and investigated
warehouse lay-out and optimization - managing warehouse space to maximise storage capacity and streamline product movement
Quality control - implementing quality chekcs to ensure product integrity throughout the warehouse process
Compliance management - ensure adherence to safety regulations and compony policies within the warehouse
Client interaction
Ensure all client complaints are being dealt with timeously
Submit a monthly report to General Manager, detailing complaints received
Attend SLA meetings with clients where required to do so
People Management
Leading and managing warehouse staff, assigning taks and ensuring proper training to maintain operational efficiencies
Contract labour management
Finance
Ensure that all operational billing activities are accounted for monthly
Review monthly billing schedules
Cost control measure to be put in place
Management reports
The monthly management reports to be done - CHEP recon, EC scorecard, Stock loss report, Operational Report, OTP Progress report, Management review pack
Skills & Competencies
Skills
Attention to detail
Business Acumen
Orginational skills
Excellent customer relationship management skills
Supervisory and leadership skills
Above average communication skills
Competencies
Sound warehousing operations and warehousemangement skills
Sound knowledge in the handling, storage and transportation of dangerous goods
Sound level pf computer proficiency - MS Office
Deadline:20th Januarry,2026