Key Skills & Qualifications:
Education: Master's in Business Administration (Strategic management, Operations Management, Supply chain management) or Engineering.
Minimum 10 years' experience in operations within manufacturing or logistics roles.
Proven leadership in managing cross-functional teams.
Proficiency in ERP/CRM systems, data analytics, and project management. Six Sigma/Kaizen/DMAIC certified,
Lean Management (added advantage).
Strong analytical, communication, and change management skills.
Job Description
Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals and ensure frontline management.
Lead implementation of cross-functional projects under the Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
Establish formal escalation paths for stalled actions and unresolved cross-departmental issues. Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are done and minutes recorded, filed and dashboards to track tasks to completion.
Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
Provide Leadership in marketing and brand management to successfully execute and manage marketing budget, maximize the ROI of all initiatives and maintain high accountability of budget.
Departmental Team Management: Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
Ensure 100?herence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
Dispatch, Routing & Delivery - Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.