Job Summary
Receive and process customer payments accurately and promptly.
Contact customers to remind them of due and overdue payments.
Follow up on outstanding payments through phone calls, SMS, email, or other approved channels.
Key Responsibilities
Update payment records and customer information in the system.
Reconcile payment transactions and report any discrepancies.
Provide customers with payment information, account balances, and repayment schedules.
Escalate unresolved payment issues or delinquent accounts to the appropriate team.
Prepare daily, weekly, and monthly payment collection reports.
Maintain accurate documentation of customer interactions and payment activities.
Ensure compliance with company policies, procedures, and regulatory requirements.
Support customer service by addressing payment-related inquiries and complaints professionally.
Requirements & Qualifications
Minimum of SSCE.
Previous experience in collections, loan recovery, customer service, banking, microfinance, financial services or credit control is an advantage.
Proficiency in Microsoft Excel and loan management systems.
Required Skills:
Strong communication and negotiation skills.
Ability to handle difficult conversations and resolute conflicts professionally and tactfully.
Knowledge of debt collection procedures and loan recovery processes.
Good analytical and problem - solving skills.
Attention to detail and accurate record - keeping.
Proficiency in Microsoft Office and collection / CRM software.
Ability to work under pressure and meet recovery targets.
Key Competencies:
Customer relationship management.
Time management.
Report writing.
Data analysis.
Persuasion and communication.
Work Environments:
Work& Labor Issues
Fintech companies.
Loan agencies.
Debt recovery firms.
Salary and benefits
N50,000 / month.
KPI Bonus of N50,000 - N200,000
Recovery / collection bonuses.
Transport allowance.
Performance incentives.