Payment System Analyst at Kuda Bank

About the role


We are seeking a highly skilled Payment Systems Analyst to join our team.
The ideal candidate will be responsible for ensuring the smooth operation of card services on a daily basis, providing support to various teams, and ensuring compliance with banking and regulatory standards.
This role requires a strong attention to detail, excellent problem-solving abilities, and a proactive approach to identifying and resolving issues.


Responsibilities


Carry out daily activities and housekeeping tasks to ensure the smooth running of card services.
Provide support to the Customer Experience and Card Operations teams on card-related challenges.
Collaborate with third-party processors for periodic maintenance and issue resolutions on the platform, ensuring prompt resolution of any technical issues.
Document and maintain a comprehensive Standard Operation Manual (SOM) for all card services.
Identify operational and other risks associated with the service and develop a plan to manage them effectively.
Generate timely ad-hoc and periodic reports as required by the Business or Card Operations.
Periodically review card services and suggest improvements to enhance efficiency and customer experience.
Participate in projects related to cards, providing technical support and expertise as needed.
Ensure compliance with banking, regulatory, and industry standards, such as PCI-DSS, relating to card services.
Perform other tasks as assigned by the Team Lead to support the overall objectives of the department.
Escalate technical issues to appropriate resources when necessary and manage the resolution process to minimize disruptions in service.


Requirements


Bachelor's degree in Computer Science, Information Systems or a related field.
Proven experience in a similar role, preferably within the banking or financial services industry.
Strong understanding of Payment Systems (Postillion etc), Card Transaction flow, ISO 8583, and related technologies.
Demonstrable experience using SQL
Proficiency in documenting procedures and maintaining operational manuals.
Excellent analytical and problem-solving skills.
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Knowledge of banking regulations and compliance requirements, particularly PCI-DSS, is preferred.
Certification in relevant areas such as Certified Payment Card Industry Professional (CPCIP) or ITIL® v4 Foundation is a plus.