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People Consultant : Onboarding and Administration (DBN) at Huntswood
Huntswood
October 12, 2026
Full-time
On-site
About the Role
To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.
Responsibilities
Onboarding Enablement & Coordination
Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).
Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.
People Data Integrity & Lifecycle Management
Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data
integrity.
Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.
Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.
Leave Administration & Workforce Transactions
Administer leave-related and employee absence records via approved platforms.
Ensure alignment with market-specific policies and legislative standards.
Support and handle queries and escalations.
Service Excellence and Employee Support
Act as administrative support to HRBPs.
Triage and resolve HR-related tickets from employees and managers.
Issue standard HR documentation (e.g., confirmation of employment, certificates of service).
Compliance, Audit & Record Management
Maintain audit-ready records in line with statutory requirements.
Prepare and submit documentation for internal and external audits across regions.
Ensure HR documentation is updated, stored, and version-controlled across platforms.
Generate and maintain basic reports to support People Operations and Operations alike.
Process Improvement & Operational Effectiveness
Identify and recommend improvements for process standardisation and automation.
Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.
Minimum Requirements
A minimum of Matric/Grade 12 or equivalent NQF level qualification
HR/People-related tertiary qualification is preferred/ advantageous
At least 3 - 5 years in an admin focused role in HR administration or shared services environment)
Proficiency in MS Excel, PowerPoint and Word skills.
Proficiency in HRIS systems and reporting tools
Experience in high volume and growing contact centre/ BPO environments
Joiners, Movers, and Leaver's experience within scalable contact centre organisations
At least 1year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)
Required Skills
Strong attention to detail and data accuracy
Excellent organisational and time management skills
Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)
Ability to work under pressure and meet tight deadlines
Strong communication and interpersonal skills
Problem-solving and service-oriented mindset
Confidentiality and professionalism in handling sensitive information
Strong skills in Excel, PowerPoint and Word
To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.
Responsibilities
Onboarding Enablement & Coordination
Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).
Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.
People Data Integrity & Lifecycle Management
Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data
integrity.
Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.
Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.
Leave Administration & Workforce Transactions
Administer leave-related and employee absence records via approved platforms.
Ensure alignment with market-specific policies and legislative standards.
Support and handle queries and escalations.
Service Excellence and Employee Support
Act as administrative support to HRBPs.
Triage and resolve HR-related tickets from employees and managers.
Issue standard HR documentation (e.g., confirmation of employment, certificates of service).
Compliance, Audit & Record Management
Maintain audit-ready records in line with statutory requirements.
Prepare and submit documentation for internal and external audits across regions.
Ensure HR documentation is updated, stored, and version-controlled across platforms.
Generate and maintain basic reports to support People Operations and Operations alike.
Process Improvement & Operational Effectiveness
Identify and recommend improvements for process standardisation and automation.
Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.
Minimum Requirements
A minimum of Matric/Grade 12 or equivalent NQF level qualification
HR/People-related tertiary qualification is preferred/ advantageous
At least 3 - 5 years in an admin focused role in HR administration or shared services environment)
Proficiency in MS Excel, PowerPoint and Word skills.
Proficiency in HRIS systems and reporting tools
Experience in high volume and growing contact centre/ BPO environments
Joiners, Movers, and Leaver's experience within scalable contact centre organisations
At least 1year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)
Required Skills
Strong attention to detail and data accuracy
Excellent organisational and time management skills
Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)
Ability to work under pressure and meet tight deadlines
Strong communication and interpersonal skills
Problem-solving and service-oriented mindset
Confidentiality and professionalism in handling sensitive information
Strong skills in Excel, PowerPoint and Word