People & Culture Officer at FITC

Job Summary


FITC is seeking to engage a highly experienced, transformative, innovative, and technology-driven People & Culture Officer to support and manage end-to-end Human Resources operations for organizational effectiveness and business impact.
The ideal candidate will play a key role in driving modern HR practices, workforce effectiveness, employee experience, operational excellence, and culture transformation across the organization.
This role requires a proactive and execution-driven HR professional with relevant experience within the Financial Services Sector or Health Management Organizations (HMO).


Core Focus Areas & Key Responsibilities
Talent Acquisition & Workforce Planning:


Coordinate end-to-end recruitment and onboarding processes
Support workforce planning and talent pipeline management
Drive timely recruitment closure for critical roles
Support employer branding and talent engagement initiatives.


Human Resource Process & Workflow Design:


Support HR process improvement and workflow optimization
Drive HR operational efficiency and service delivery excellence
Maintain HR documentation, records, and process compliance
Support HR automation and digitization initiatives.


HR Policy Development & Compliance:


Support the review and implementation of HR policies and procedures
Ensure compliance with organizational policies and Nigerian labour regulations
Monitor adherence to HR governance and internal controls.


Culture Realignment & Employee Relations:


Support employee engagement and culture transformation initiatives
Coordinate employee relations and workplace engagement activities
Support performance management and growth conversation processes
Drive initiatives that strengthen employee experience and organizational culture.


HR Dashboard & Reporting:


Manage HR data, reports, and workforce analytics dashboards
Support monthly HR reporting and performance tracking
Maintain accurate employee records and HR metrics.


Requirements
Experience:


4 - 6 years post-NYSC progressive HR experience
Prior experience within the Financial Services Sector or HMO industry is highly preferred.


Educational Qualification:


Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Psychology, or related discipline
Relevant HR professional certifications will be an added advantage.


Required Skill Sets:
Person Specification:


Talent Acquisition & Workforce Planning
HR Operations Management
HR Policy & Process Design
Employee Relations & Culture Management
HR Analytics & Dashboard Reporting
HRIS and Digital HR Tools
Communication & Stakeholder Management
Microsoft Office Suite proficiency.


The ideal candidate must:


Be highly professional, proactive, and detail-oriented
Possess strong interpersonal and stakeholder management skills
Demonstrate innovation and operational problem-solving capability
Have strong organizational and coordination skills
Be execution-focused with high integrity and confidentiality standards
Reside in Lagos.