Requirements
Key Responsibilities
Process Review & Understanding
Review newly developed and existing processes to ensure clarity, accuracy, and coherence;
Understand the purpose and flow of each process, including key steps, responsible parties, dependencies, and intended outcomes;
Validate that processes align with departmental and organisational standards.
Process Documentation & Quality Assurance
Check process documents for structure, completeness, and adherence to established templates and guidelines;
Provide improvement recommendations to Process Owners and relevant teams before approval and live implementation;
Ensure terminology, steps, and actions are consistent across documentation.
Audit & Compliance Oversight
Conduct periodic audits on all active processes across departments;
Evaluate whether teams are following documented procedures accurately;
Identify gaps, inconsistencies, outdated steps, or risks in process execution;
Produce detailed audit findings and compliance reports with recommended corrective actions.
Lifecycle Management & Updating
Monitor version control, ensuring all updates are properly documented and approved;
Work with the Governance Unit to ensure the most recent version of every process is published and communicated;
Maintain an organised audit log highlighting process status, improvement actions, and implementation timelines.
Stakeholder Engagement
Collaborate with Process Developers, Automation Specialists, Subject Matter Experts (SMEs), and Process Owners;
Participate in discussions, feedback sessions, and reviews to improve process quality;
Communicate audit results clearly and professionally to relevant stakeholders.
Required Skills and Competencies
Technical & Analytical
Strong understanding of workflow design, process documentation, and internal control principles;
Ability to analyse process flows and identify inefficiencies or gaps;
Familiarity with SOP development and process auditing methodologies.
Communication & Collaboration
Excellent written communication for reports and process documentation;
Confident presenting findings and recommendations to teams and senior stakeholders;
Strong interpersonal skills and comfort working with cross functional audiences.
Organisational Skills
High attention to detail and accuracy;
Ability to manage multiple audits and reviews simultaneously.
Strong prioritization and follow-up abilities.
Tools Proficiency
Microsoft SharePoint, Excel, and other process tracking tools;
Knowledge of process mapping software (e.g., Visio, Lucid chart) is an advantage.
Qualifications and Experience
Bachelor's degree in business administration, Operations Management, Quality Assurance, or a related field;
2 - 4 years' experience in process auditing, business process management, internal controls, quality assurance, or operations;
Experience drafting or reviewing SOPs is strongly preferred;
Prior exposure to structured, process driven environments is an advantage.