Key Purpose
As a Senior Product Manager you will play a critical role, as the bridge between software-engineering teams, Discovery products SMEs and our external partners. You will be responsible for ensuring that our products are designed, developed, launched, and maintained.
You will collaborate with cross-functional teams and key internal and external stakeholders to communicate the voice of the customer, inform the product roadmap, articulate new features and enhancements to engineering team, coordinate the successful implementation of product releases, and support ongoing product use while ensuring focus on Discovery's strategic vision and goals.
You are skilled at communicating with precision and implementing product strategy with ease. Balancing creativity with analytical decision making, you are highly organized and driven by the desire to create exceptional customer experiences that both inspire and improve lives.
Areas of responsibility
Lead the development and execution of product plans for key initiatives, such as the introduction of new product features, capabilities, or enhancements.
Work closely with Digital Channels' partners to understand strategy, needs and pain points.
Work with Digital Channels and technology teams to manage the backlog for maintenance and enhancements.
Be a key participant in the product development life cycle including prioritizing and working closely with engineering to maintain the product and deliver high quality, customer cantered products within agreed timelines.
Collaborate closely with R&D and technology partners, building the core components that enable critical underlying functionality of the product, to understand the impact on customer experience.
Maintain an ongoing proactive partnership with technology team members to ensure business demands are understood and delivered within agreed timelines.
Effectively communicate program status and progress against objectives to clients and senior management. Synthesize relevant information on key milestones, success criteria, opportunities, dependencies, and risks.
Escalate critical issues appropriately.
Work closely with internal partner market teams to ensure product adoption and smooth implementation.
Responsible for product enablement & promotion both to internal and external stakeholders.
Monitor and drive adoption of new product features.
Identification and monitoring of key performance indicators.
Maintain awareness of trends and innovations in health and wellness.
Provide mentorship, oversight and coaching to Digital Product Owners in the team
Participation in group-level digital customer experience discussions and projects / programmes
Manage the portfolio of 3rd party ecosystem partnerships ensuring smooth contracting, relationship management, etc.
Manage the relationships with other areas of the business that provide dedicated resources to digital e.g. data/marketing etc
Responsibility for the overarching data / metrics relating to the performance of the overall digital programme
Personal Attributes and Skills
Excellent relationship building skills, with ability to establish trust and credibility.
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
Comfortable working at all levels of the organisation
Ability to straddle the big picture and the finer details of product definition
Ability to articulate complex problems succinctly
Strong time-management and organizational skills with ability to objectively prioritize
Highly self-motivated and results driven
Ability to deliver on multiple projects simultaneously and thrive in a fast-paced, results-driven, highly matrixed environment
Education and Experience
3+ years product management experience
Formal tertiary degree or higher qualification
Good understanding of waterfall and lean/agile product development lifecycle
Safe trained Product Manager advantageous
Consulting background advantageous
Design thinking experience advantageous
Knowledge of Discovery Health products