We're looking for a high-impact Programme Manager to lead the end-to-end delivery of strategic transformation programmes within Transactional Services (TS)—driving execution, alignment, and measurable business outcomes.
About the Role
This role is the single point of accountability for programme delivery—translating business strategy into executable plans and ensuring benefits are realised across multiple workstreams.
You'll work at the intersection of business, technology, operations, risk, and compliance, managing complexity while maintaining strong governance and stakeholder alignment.
Key Responsibilities
Programme Delivery & Execution
Lead large-scale TS programmes across business, IT, operations, risk, and compliance
Define and manage programme roadmaps, milestones, dependencies, and critical paths
Ensure delivery within scope, budget, timeline, and quality expectations
Stakeholder & Executive Management
Engage senior stakeholders, including Exco and SteerCo
Deliver clear, concise programme reporting and insights
Manage escalations, expectations, and governance forums
Governance, Risk & Control
Implement robust governance frameworks (RAID logs, reporting, controls)
Proactively identify and mitigate delivery and regulatory risks
Ensure compliance with internal policies and audit standards
Financial & Benefits Management
Manage programme budgets, forecasts, and financial tracking
Drive benefits realisation, cost optimisation, and efficiency tracking
Support business cases and investment decisions
Change & Delivery Enablement
Drive adoption through structured change management and communication
Coordinate delivery across Agile, Waterfall, and hybrid environments
Enable collaboration across multidisciplinary teams
Key Stakeholders
Transactional Services Leadership
Group Technology & IT Delivery Teams
Operations, Finance, Risk & Compliance
PMO & Change Management Teams
External Vendors & Delivery Partners
What We're Looking For
Experience:
Proven experience delivering large, complex programmes in banking/financial services
Strong background in Transactional Services, Payments, Cash Management, or Core Banking
Experience managing multi-workstream, multi-vendor programmes
Strong exposure to executive-level stakeholder engagement
Technical & Delivery Skills:
Programme delivery across Agile, Waterfall, and hybrid environments
Strong financial management, budgeting, and benefits tracking
Excellent risk, dependency, and issue management capability
High-quality executive reporting and communication
Qualifications & Certifications
Degree in Business / Commerce / Administration
Postgraduate Diploma in Project or Programme Management
PMP® (Project Management Professional)
Scrum Certification
SAFe® (Scaled Agile) Certification
ITIL® 4 Foundation
Key Competencies
Strong ownership & accountability
Strategic thinking with attention to detail
Calm, structured decision-making under pressure
Ability to influence without authority
Results-driven with a focus on outcomes