Tasks and Responsibilities
Provide technical support to MA programme staff within assigned thematic areas (Alternative Care, Family Strengthening and community empowerment), ensuring alignment with organisational standards and guidance.
Assist in the delivery of trainings and workshops aimed to strengthening the capacity of MA programme staff on programme quality standards and relevant thematic areas.
Support the implementation and monitoring of organisational and international quality standards across MAs, and promptly report any identified gaps or risks to the Supervisor.
Provide technical input to MA programme teams in project design and planning processes, including the development of humanitarian and development proposals, and support quality assurance checks in coordination with the Supervisor.
Assist MAs in contextualising federation quality requirements to local settings while ensuring adherence to established standards.
Contribute to the documentation of practices, lessons learned, and programme improvement insights, supporting organisational learning and continuous quality enhancement.
Support the development and implementation of MEAL tools and processes within the MA support department and across supported MAs.
Support peer learning initiatives, exchange activities, and learning sessions, including the documentation and dissemination of good practices.
Assist in the development or adaptation of tools, guidance materials, and templates, and support their implementation within MAs.
Provide support to MA programme teams during programme adjustments, such as piloting new approaches or managing transitional phases, as assigned.
Participate in external technical forums or networks, as required, supporting knowledge exchange and learning processes without assuming an independent representational role.
Responsibilities to Uphold Safeguarding (standards) and Promote a Safe Environment
As someone working for or on behalf of SOS Children's Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children's Villages. You are expected to:
Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.
Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.
Integrate safeguarding principles into your daily decisions and tasks.
Report any safeguarding concerns promptly and in line with procedures.
Promote values-based culture, accountability and zero tolerance of harm.
Requirements
ÃÂâÃÂÃÂÃÂÃÂA Master's degree is required, preferably in social sciences, Project Management , Psychology, Child Rights, Development Studies, or a related field.
Strong understanding of programme cycle management and RBM (Project design, implementation and evaluation)
The position requires 5 - 8 years of relevant professional experience.
This includes demonstrated experience in programme quality, programme development, or related technical support roles within development, humanitarian, or social service organisations.
Candidates should have hands-on experience in providing technical programme support in at least one thematic area, such as alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Proven experience in supporting programme teams and applying organisational quality standards is essential.
Experience contributing to programme design, planning, and quality review processes is required, alongside progressive involvement in capacity-building initiatives, including trainings, workshops, or learning events.
Experience working in multicultural and multi-stakeholder environments is also required.
Technical Skills (with indication of skill level; indicate if essential or desired)
Solid knowledge of programme quality assurance processes and organisational standards.
proven experience in supporting programme planning, implementation, and monitoring.
Intermediate experience in organising and supporting trainings, workshops, and learning activities.
Intermediate level of contextual and cultural awareness relevant to programme implementation environments.
Knowledge of safeguarding, accountability, and ethical programming principles (desired)
Good experience in monitoring, evaluation, or learning processes (desired)
Exposure to programme reviews, assessments, or audits (desired)
Other competencies and soft skills:
Strong interpersonal and communication skills.
Ability to work collaboratively in multidisciplinary and multicultural teams.
High ethical standards and a demonstrated commitment to safeguarding.
Ability to manage multiple tasks and perform effectively under pressure.
Willingness to learn and contribute to continuous improvement processes.
Ways of working
Global collaboration and communication - Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.
Cross-functional collaboration - Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation's mission.
Effective collaboration within matrix structures - Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.
Flexibility and adaptability - Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.
Ownership and accountability - Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.
Strengthening member associations and their autonomy - Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.
Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.