Property Operations Manager (Retail Centre) at Excellerate JHI

About the role


We are seeking an Operations Manager to manage inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager


What you will bring
Inherent requirements for the position (non-negotiable)


Minimum Grade 12 qualification
Between 3 - 5 years of relevant experience in Facilities or Operations Management
Electrical, mechanical, or construction background, as well as technical skills
Experience in overseeing daily operations and coordinating team efforts.


Additional demonstrable requirements:


Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP.
Awareness and implementation of quality standards.
Basic contract management abilities.
Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
Working knowledge and understanding of lease conditions.
Administration principles and reporting expertise.
Understanding of cost budgeting and control.
Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
Excellent communication skills (verbal and written)
Proficiency in basic numeracy skills


What you will be doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

Budgeting & Expense Control:


Input on annual expense budget
Control Monthly expense budget
Manage & Create purchase orders on system
Maintain stock register
Manage & Issue work orders


Building Management & Administration:


Manage and execute emergency and running maintenance
Manage aspects like cleaning, security and allocation of building sites.
Housekeeping inspections in accordance with inspection programme
Reinstatement inspections
Vacancy inspections
CAD vs vacant space inspections
Building inventory
Monitoring of adherence to house rules and reporting transgression of User Clause
Key Control
Issue parking access permits & Auditing of access permits
Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries)
Liaise with internal and external parties on aspects of good housekeeping
Attend to logged calls
Register feet-counts in shopping centers daily (Rental only)
Populate and update on records
Risk Management, example access control
Implementation of emergency plans
Implementation & Monitoring of statutory requirements
Coordinating and processing Public Liability and Property Damage Claims
Coordinating and Chairing OHSA Meetings


Tenant Installations, Revamps & Upgrades:


Act as on-site project manager
Manage smaller TI as well as smaller projects, including specifications
Project Management of Revamps and Upgrading in conjunction with Centre / Property Manager


People Management:


Performance Management;
Training & Development