Position Purpose
The Quality Assurance Manager strengthens organizational quality, compliance, and accountability across Partnership Countries by establishing quality assurance systems, enhancing internal controls, promoting adherence to organizational policies and standards, and supporting effective risk management. The position serves as a strategic partner to Partnership Countries by promoting operational excellence, consistency, and continuous quality improvement throughout the Africa region.
Key Responsibilities
Quality Assurance & Operational Standards
Develop and maintain regional quality assurance frameworks, standards, and operational guidelines
Establish and promote standardized operational practices across Partnership Countries
Conduct quality reviews to assess operational effectiveness and compliance with organizational standards
Identify quality gaps and recommend practical improvement measures
Review and improve operational processes, procedures, and standard operating procedures (SOPs)
Promote continuous quality improvement across the Africa region
Internal Control, Compliance & Risk Management
Strengthen internal control systems to enhance organizational accountability
Monitor compliance with organizational policies, procedures, donor requirements, and applicable regulations
Identify, assess, and monitor key operational risks and support the implementation of mitigation measures
Review operational documentation and internal control practices to ensure compliance with established standards
Support Partnership Countries in implementing corrective and preventive actions
Promote a culture of compliance, accountability, and ethical practice
Capacity Development & Advisory Support
Provide technical guidance to Partnership Countries on quality assurance, internal control, compliance, and risk management
Design and facilitate training related to quality management and operational standards
Develop practical tools, guidance materials, and best practice resources
Promote knowledge sharing and continuous learning across the Africa region
Strengthen the capacity of Partnership Countries to maintain effective quality assurance systems
Regional Coordination & Strategic Support
Coordinate regional quality assurance initiatives in collaboration with IHQ and Partnership Countries
Support the implementation of new organizational policies, systems, and regional initiatives
Analyze recurring operational issues and recommend strategic improvements
Prepare analytical reports and recommendations to support management decision-making
Contribute to strengthening organizational governance, operational excellence, and accountability across the Africa region
Qualifications & Competencies
Education Bachelor's or Master's degree in International Development, Development Studies, Risk Management, Monitoring and Evaluation, Project Management, Social Sciences, or another relevant field
Professional Experience
Minimum seven years of progressively responsible experience in quality assurance, internal control, compliance, operational management, risk management, or organizational development
Experience in international NGOs or development organizations
Demonstrated experience in developing organizational policies, systems, and operational standards
Professional experience in African countries other than the candidate's country of origin is an asset.
Experience supporting multi-country operations is preferred.